Account Associate - State Farm Agent Team Member

Phil White - State Farm Agent; Town of Florida (NY); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Advancement opportunities

Job summary

Phil White - State Farm Agent in Town of Florida, NY is seeking an Account Associate to grow the agency through helpful customer relations and efficient policy support. You will liaise between customers and agency departments, update records, and promote relevant products and services.

This role offers a friendly office culture, opportunities for advancement, training, flexible scheduling, and a path to build lasting community relationships.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Insurance experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2000, and today I lead a dedicated team of three, with plans to grow by adding two or three more talented individuals. Before opening my agency, I worked as an Agency Manager and previously in Claims, so I bring a deep understanding of the business from multiple sides. State Farm has truly been part of my life from the very beginning — my father was also an agent, and that family legacy continues to drive my passion for helping people protect what matters most.

Community involvement is a huge part of who we are. I’m an active member of the Kiwanis Club and regularly participate in volunteer events aimed at strengthening and supporting our local community. We believe that being a good neighbor goes far beyond insurance — it’s about making a lasting impact where we live and work.

We also strive to create a positive and supportive office culture. We offer perks like casual Fridays, a once-a-month “Early Out Day” (where the team wraps up at 2 PM), and a work environment that values strong communication, collaboration, and genuine care for others. We pride ourselves on delivering high-level customer service, building relationships that last, and focusing on people — not just policies.

If you’re looking for a career where you can make a difference, grow with a supportive team, and build lasting relationships, this could be the perfect place for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Phil White - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.