Account Associate - State Farm Agent Team Member

Vahn Doctolero - State Farm Agent; Richmond (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Vahn Doctolero - State Farm Agent in Richmond, Texas is seeking an Account Associate - State Farm Agent Team Member to manage customer accounts, assist with policy changes, and process insurance claims. The role is vital to daily business operations and client success.

The ideal candidate should possess strong organizational skills, excellent customer service capabilities, and ideally, some experience in insurance. Our agency values a supportive, family-oriented culture that prioritizes performance and community involvement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Education

Previous experience in insurance or a related field

Job description

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2017 and is a close-knit team of five who value experience, discipline, and strong relationships. I’ve been in the insurance industry for 26 years and joined State Farm in 2012. Over the years, I’ve built this office on consistency, integrity, and a commitment to serving customers the right way.

We stay active in the community by volunteering with the Rodeo for the past five years, supporting Meals on Wheels for seniors, and contributing to Easter Seals. Giving back is important to both me and our team.

Our office offers flexibility with scheduled time off, team outings, team-building events, birthday lunches and gifts, and big milestone celebrations. When goals are met, we travel together. We also attend an annual conference, offer a Simple IRA, and pay for licensing up front.

Our culture is family-oriented and very supportive of the family unit. We believe in discipline, strong work ethic, attention to detail, and high integrity. We’re looking for someone who is dependable, tech-savvy, and committed to doing things the right way. If you’re ready to grow in a supportive, experienced office that values both performance and family, this could be a great fit for you.

Role Description

As Account Associate - State Farm Agent Team Member for Vahn Doctolero - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.