Account Associate - State Farm Agent Team Member

Jill Greene - State Farm Agent; Purcellville (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jill Greene - State Farm Agent in Purcellville is looking for an Account Associate to enhance customer relations and support daily operations. In this role, you will manage customer accounts, assist with policy changes, and ensure timely claims processing.

The ideal candidate values teamwork and community engagement, and has strong organizational, customer service, and communication skills. Join our collaborative agency that prioritizes work-life balance and local involvement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2020 after spending more than 20 years in software sales and running a software consulting firm. While I enjoyed the operational side of that business, I was drawn to insurance because of the opportunity to be truly connected to the community—serving neighbors, building relationships, and showing up at local events as a trusted advisor.

I'm a graduate of West Virginia University and I've lived in the Purcellville community for 25 years. I'm also a parent to three children, and the work–life balance that comes with being a State Farm agent is something I genuinely value and protect for my team.

We're actively involved in local charity efforts, including supporting the Better A Life food pantry, hunger relief initiatives, and Tree of Life programs. Our office offers life insurance, health benefits, licensing reimbursement, and a strong focus on balance. Culturally, this is a collaborative, ego‑free environment where team members support one another, take feedback well, and work together toward shared goals.

If you're someone who values teamwork, community connection, and meaningful work, you'll feel right at home here.

Role Description

As Account Associate - State Farm Agent Team Member for Jill Greene - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.