Account Associate - State Farm Agent Team Member

Jack Graham Insurance; Centralia (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jack Graham Insurance in Centralia, Illinois, is searching for an Account Associate to enhance customer relations and manage accounts effectively. The candidate will be responsible for supporting clients with insurance claims, policy changes, and maintaining up-to-date records.

The ideal applicant should possess strong organizational and communication skills, with prior experience in insurance preferred. This role offers a supportive office culture focused on growth and work-life balance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service skills

Communication skills

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 1998 and lead a small, close-knit team of three. I bring nearly four decades of experience with State Farm, having spent many years in the claims department before becoming an agent. That background gives our office a deep understanding of insurance from every angle and allows us to provide thoughtful, well‑rounded support to our customers.

Staying connected to the community is important to me. I’m actively involved in local leadership through the Chamber of Commerce, Rotary, and service on the city’s Pension Board, which reflects our commitment to being engaged and invested where we live and work.

For our team, we offer a Simple IRA, paid time off, and a strong emphasis on work‑life balance. Our office culture is supportive and steady, and we’re looking to add younger talent who can bring fresh energy, new ideas, and enthusiasm while growing alongside an experienced team.

Role Description

As Account Associate - State Farm Agent Team Member for Jack Graham - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.