Account Associate - State Farm Agent Team Member

Trey Poole; Prattville (AL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Job summary

Trey Poole is looking for an Account Associate to join his State Farm Agent team in Prattville, Alabama. This role is key to supporting daily business operations and enhancing customer success through meaningful interactions.

The ideal candidate should possess strong organizational, customer service, and communication skills with a background in insurance preferred. This position offers opportunities for growth within a high-energy, team-oriented culture.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Flexible schedule

About Our Agency

I opened my agency in 2015 and currently lead a team of seven. Before becoming an agent, I worked as a team member in an agency, and insurance has always been a part of my life since my father was also an agent. That background helped shape the competitive, team‑oriented culture we’ve built today.

I played football at University of Mississippi (Ole Miss), and that competitive mindset still carries into how we operate as a team. We work hard, stay driven, and push each other to be our best while still making sure we enjoy the process and have fun together.

We offer PTO, paid holidays, Simple IRA, health benefits, licensing reimbursement, and a strong focus on work‑life balance. We believe in creating an environment where people can grow professionally while enjoying the people they work with every day. Our agency stays active in the community through several local events each year and values building strong relationships both inside and outside the office.

Our office culture is high‑energy, competitive, and close‑knit. We love to win, support each other, and spend time together as a team. I’m looking for someone with a great personality who can confidently handle both sales and customer service while being a true team player. The ideal candidate is motivated by growth, enjoys working with people, and is looking for a long‑term opportunity to build a successful career.

Role Description

As Account Associate – State Farm Agent Team Member for Trey Poole – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.