Account Associate - State Farm Agent Team Member

Sam Cannonier; Pontiac (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Sam Cannonier is seeking an Account Associate to support daily agency operations in Pontiac, MI. You will grow the agency by building meaningful customer relationships and by proactively marketing relevant insurance products and services.

The role emphasizes bilingual Spanish communication, processing policy changes, and collaborating with underwriters to ensure timely policy issuance. A strong work ethic and willingness to learn are valued.

Qualifications

• No degree required; strong work ethic and willingness to learn.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Bilingual Spanish

Job description

Account Associate - State Farm Agent Team Member

Full Time in Pontiac - MI

Bilingual Spanish Position

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

Our agency opened in November 2020 and has grown into a thriving team of 10 talented individuals. My background is in banking and wealth management, and I graduated from Eastern Michigan University. Faith and family are at the center of my life and those values shape the culture we’ve built here.

Community involvement is a big part of who we are. I currently serve as President of Rotary for Pontiac and stay actively involved with my church and Detroit Public Schools, focusing on financial development and education. We offer monthly team luncheons, a yearly retreat, quarterly bonuses, and stretch goals with fun incentives like a monthly GOAT trophy to celebrate wins. Our office is business casual and laid-back, with high client traffic and a bilingual environment that reflects the community we serve.

We’re looking for people with integrity, grit, and determination — no degree required, just a strong work ethic and a willingness to learn. If you want to be part of a team that values family, community, and growth, this could be the right place for you.

ROLE DESCRIPTION

As an account associate, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

No degree required; a strong work ethic and willingness to learn are essential.

Compensation $40,000.00 - $60,000.00 per year