Account Associate - State Farm Agent Team Member

Walter Jones - State Farm Agent; Parkville (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Walter Jones - State Farm Agent in Parkville, Maryland, is seeking an Account Associate - State Farm Agent Team Member. In this role, you will support customers by managing their accounts, assisting with policy inquiries, and processing insurance claims. You will be integral to our agency's success and foster meaningful relationships with clients.

The ideal candidate has strong organizational skills, an eye for detail, and excellent communication abilities, with previous experience in insurance preferred. Join our team to advance your career while contributing to the community.

Qualifications

• Proven attention to detail and organizational abilities.
• Excellent interpersonal skills to engage with customers.
• Experience in customer service or a related field is a plus.

Responsibilities

• Manage customer accounts and update information.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers.
• Coordinate with underwriters for timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Education

Experience in insurance preferred

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2022 and has quickly grown into a strong team of eight. I bring over 30 years of experience with State Farm, including roles as an agent, sales leader, and in operations, which has helped shape a well-rounded and growth-focused approach to leading the team.

I’m a graduate of Hampton University with a degree in Business Management and a proud parent of two high school sons. I stay actively involved in their sports and value the importance of teamwork both at home and in the office. I also come from a strong State Farm family background.

We stay connected to the community through participation in State Farm-sponsored events and local initiatives.

For our team, we offer a strong Aspirant program focused on developing future State Farm agents, reimbursement for licensing costs, and a commitment to work-life balance.

Our office culture is driven, supportive, and growth-oriented. We’re looking for someone who brings drive, self-awareness, integrity, and competitiveness - someone who wants to grow, take ownership of their success, and be part of a team that is building future leaders.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Walter Jones - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.