Account Associate - State Farm Agent Team Member

Nathan-Turbeville---State-Farm-Agent; Nolensville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

No nights or weekends

Advancement opportunities

Paid time off

Parental leave

Training & development

Bonus based on performance

Company parties

Competitive salary

Job summary

Nathan Turbeville - State Farm Agent in Nolensville, TN is hiring an Account Associate to support daily operations and deliver excellent customer service. You will be the liaison between customers and agency teams, helping customers manage policies and insurance needs while building lasting relationships.

You will update accounts, guide policy changes, process claims, and coordinate with underwriters to ensure timely issuances.

Qualifications

• Must be able to commute to Nolensville, TN.
• Dedicated to customer service.
• Strong communication and interpersonal skills; multitasking.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Communication

Interpersonal skills

Customer service

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Benefits:

• M-F, No Nights, No Weekends
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Nolensville, TN and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

ROLE DESCRIPTION:

As Account Associate for Nathan Turbeville - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Must be able to commute to Nolensville, TN
• Dedicated to customer service.
• Strong communication and interpersonal skills.Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish Preferred