Account Associate - State Farm Agent Team Member

Cedric Coleman - State Farm Agent; Memphis (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Cedric Coleman - State Farm Agent in Memphis, TN is seeking an Account Associate to enhance daily business operations and ensure customers' success. You will manage customer accounts, assist with policy changes, and process insurance claims.

The ideal candidate is outgoing, organized, and has strong customer service skills along with experience in insurance or related fields. Join our high-energy, team-oriented agency and be part of our growth and community initiatives.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service skills

Communication skills

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2019 and is a strong team of eight built on a foundation of sales, service, and growth.

We stay deeply involved in the community through various charitable efforts and local initiatives. Our office culture is high-energy, team-oriented, and growth-focused. We’re looking for someone who is outgoing, coachable, and eager to learn—someone who is adaptable, customer-focused, and motivated to grow both personally and professionally as part of a driven team.

Role Description

As Account Associate – State Farm Agent Team Member for Cedric Coleman – State Farm Agent, you are vital to our daily business operations and customers’ success.

You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.