Account Associate - State Farm Agent Team Member

A'lan Edmonson - State Farm Agent; Kent (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Company parties

Employee discounts

Job summary

A'lan Edmonson - State Farm Agent in Kent, WA is looking for an Account Associate. In this sales-focused position, you’ll connect with customers, uncover their needs, and recommend insurance products. Your proactive follow-up and relationship-building skills are key to success.

The role involves identifying sales opportunities, managing customer accounts, and assisting with policy changes, ensuring positive customer experiences while contributing to agency growth.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Previous experience in insurance, sales, or a related field preferred.

Responsibilities

• Proactively identify sales opportunities within existing accounts.
• Manage customer accounts and maintain accurate information.
• Assist customers with policy changes and renewals.
• Support claims processing and follow up with customers.
• Coordinate with underwriters for policy issuance.

Skills

Sales mindset

Follow-up skills

Communication skills

Customer service skills

Organizational skills

Job description

Benefits

• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties
• Employee discounts

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Kent, WA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

ROLE DESCRIPTION (Sales-Focused)

As the Account Associate - State Farm Agent Team Member for A'lan Edmonson - State Farm Agent, you’ll play a key role in driving agency growth through consultative sales and relationship-building. You’ll connect with customers and prospects, uncover needs, and recommend and sell insurance products and services that protect what matters most. This is a sales-forward, customer-facing role where your ability to follow up, educate, and close opportunities directly impacts your success and our agency’s results.

If you’re personable, proactive, and motivated by hitting goals, you’ll thrive here while helping strengthen our local community.

RESPONSIBILITIES

• Proactively identify sales opportunities within existing accounts and through inbound inquiries; recommend appropriate coverage and close new policies.
• Manage customer accounts and maintain accurate information in the database.
• Assist customers with policy changes, coverage questions, and renewals—using each interaction to cross-sell and upsell when appropriate.
• Support claims processing and follow up with customers on claim status to ensure a positive experience and long-term retention.
• Coordinate with underwriters to ensure timely and accurate policy issuance.

QUALIFICATIONS

• Sales mindset with strong follow-up skills and comfort asking for the business.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills, with the ability to explain products clearly.
• Previous experience in insurance, sales, or a related field preferred.