Account Associate - State Farm Agent Team Member

Robert Shimabuku - State Farm Agent; Keaau (HI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Robert Shimabuku - State Farm Agent in Keaau, Hawaii is seeking an Account Associate to enhance customer relations and manage daily business operations. You will play a vital role in helping customers with policy changes, inquiries, and claims processing, while working alongside a dedicated and supportive team.

The ideal candidate must exhibit strong organizational skills, excellent communication, and a customer-oriented attitude. Join us for a meaningful career with growth opportunities and a supportive work environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Customer service skills

Communication skills

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

I opened my agency in 2011 after working as a mortgage banker, bringing a strong background in financial guidance and relationship-building into agency ownership. I attended the University of Hawaii, played college baseball, and today I’m married with five children. Faith, family, and finances are core values in both my life and the way our agency operates. Outside the office, I enjoy martial arts and staying active.

Our team includes seven members who work closely together and genuinely enjoy the environment we’ve built. We offer Casual Fridays, PTO, a Simple IRA plan with 2% match, and 100% employer-paid medical, dental, and vision benefits. Our culture is laid-back, fun, and family-oriented - a place where people get along, support one another, and do meaningful work. We’re looking for team members with a strong attitude, solid work ethic, and a coachable mindset who want to grow in a positive, balanced environment.

Role Description

As Account Associate - State Farm Agent Team Member for Robert Shimabuku - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.