Account Associate - State Farm Agent Team Member

Tyler Sonka - State Farm Agent; Columbia (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tyler Sonka State Farm is seeking an Account Associate to grow our agency through meaningful customer relations and proactive marketing of our products and services.

You will manage customer accounts, assist with policy changes, and help process claims while coordinating with underwriters to ensure timely policy issuance.

We offer a flexible schedule, paid time off, training and development, and opportunities for advancement as you build a career in insurance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Create relationships with new prospects to bring outside business into the agency.
• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status; coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in January 2025 and currently have a team of three. Before becoming an agent, I spent 4.5 years as a team member and six years working in claims for State Farm, which gave me a deep understanding of both sides of the business.

I come from a State Farm family — my brother is also an agent. I went to Southern Illinois University Edwardsville, and outside of work I love fishing, playing golf, traveling, and catching sporting events. I’m also actively involved in the Chamber of Commerce and Rotary Club.

We offer great perks including flexibility, weekly office lunches, a Simple IRA, and Life and Short-Term Disability policies after six months. Team members also receive three weeks of vacation and eight paid sick days.

Our office culture is flexible and goal-focused. When goals are met, team members can earn additional time off. I’m looking for someone with a growth mindset, who takes initiative to learn new tactics, communicates well, and is focused on delivering excellent service. A goal-oriented, adaptive, and team-driven attitude will thrive here.

ROLE DESCRIPTION:

As an Account Associate with Tyler Sonka State Farm, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Create relationships with new prospects to bring outside business into the agency.
• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.