Account Associate - State Farm Agent Team Member

Drew Herb - State Farm Agent; Colmar (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Drew Herb - State Farm Agent in Colmar, PA is seeking an Account Associate to support daily operations, service customers, and grow the office through proactive outreach. You’ll update policy information, assist with changes, and coordinate with underwriters to ensure timely policy issuance. The role emphasizes customer-focused service, organization, and a collaborative team environment.

Join a growing agency with a friendly culture, ample training, and opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in September 2023 and currently lead a team of two, with plans to continue growing. Before becoming an agent, I spent more than a decade as a State Farm Claims Representative. That experience gave me a strong understanding of the industry, customer needs, and the importance of being there for people when they need help most.

Staying connected to our community is important to us. Our agency proudly sponsors local sports teams and community events, and we enjoy supporting the families and organizations in the area we serve.

Our agency offers health benefits, a retirement stipend, a sign-on bonus, team-building events, and ongoing professional development. We also provide opportunities for career advancement, making this a great environment for someone who wants to grow alongside a newer and expanding agency.

Our office has a laid-back, positive atmosphere, but we’re ambitious about where we’re going. I’m looking for someone who is hungry, motivated, coachable, and ready to take initiative. If you’re a go-getter who wants to develop your skills, advance your career, and play an important role in helping build a growing agency, we’d love to meet you.

ROLE DESCRIPTION

As Account Associate for Drew Herb - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.