Account Associate - State Farm Agent Team Member

Hector Fabregas Jr; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Hector Fabregas - State Farm Agent is seeking an Account Associate to support daily operations and enhance customer relationships. You will act as a liaison between customers and agency departments, promoting relevant products and services to help clients achieve their goals.

The role emphasizes strong communication, a friendly demeanor, and integrity, with opportunities for advancement and a supportive team environment that values work-life balance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2017 and currently lead a close-knit team of three. Before becoming a State Farm agent, I spent 22 years in the media industry as a Vice President of Sales, working across radio, television, digital media, and sports. After retiring from that career, I was ready for a new challenge and found an exciting opportunity in agency ownership. Our agency offers a 401(k) retirement plan, 10 days of paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in working hard while also making time to enjoy life outside of the office. Our office is high-energy, family-oriented, and a lot of fun! We enjoy watching sports together, sharing lunch in the office every Thursday, and creating an environment where everyone feels like part of the team. We work hard, support one another, and believe that building strong relationships makes coming to work something to look forward to. I'm looking for someone who is self-motivated, friendly, and brings a dynamic personality to the team. Strong communication skills and a great phone presence are especially important, along with integrity and a team-first attitude. I also value people who are willing to be vulnerable, ask questions, accept feedback, and continuously learn. If you're outgoing, motivated, and looking for a supportive office where you can grow professionally while enjoying the people you work with, we'd love to meet you.

ROLE DESCRIPTION

As an Account Associate for Hector Fabregas - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.