Account Associate - State Farm Agent Team Member

Joseph Lau - State Farm Agent; Chandler (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Joseph Lau - State Farm Agent is looking for an Account Associate to contribute to daily operations and customer success. You will manage accounts, assist with inquiries, and ensure timely processing of insurance claims.

The ideal candidate is organized, has excellent communication skills, and preferably has experience in insurance. This role offers a competitive salary and generous benefits, reinforcing our commitment to customer service and community involvement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

We opened the agency in April 2024 after working as a State Farm team member, bringing firsthand experience into building a strong, performance-driven office. Our team has grown to six members, and we operate with a clear focus on teamwork, accountability, and winning together. Staying connected to the community is important to us, and we’re actively involved within local businesses and churches as part of that commitment.

Role Description:

As Account Associate - State Farm Agent Team Member for Joseph Lau - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Responsibilities:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.