Account Associate - State Farm Agent Team Member

Hailie Mickley - State Farm Agent; Carbondale (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Hailie Mickley - State Farm Agent in Carbondale, CO is seeking an Account Associate to support daily operations, grow the office through customer relations, and act as a liaison between customer needs and agency departments.

The role emphasizes customer service, policy changes, claims processing, and collaboration with underwriters, with an emphasis on reliability, growth mindset, and in-office presence.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Job description

Benefits:

• License reimbursement


• 401(k)


• Bonus based on performance


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

About our agency:

I opened my agency in 2024 and currently lead a growing team of two. Before becoming an agent, I spent several years as a State Farm team member and later managed another agent's office. Those experiences gave me a strong foundation in leadership, customer service, and developing a successful team.

Giving back to the community is one of my greatest passions. I'm actively involved with the Carbondale Chamber of Commerce and serve in a leadership role at New Creation Church. Our agency proudly supports organizations including the Redstone Art Foundation, Two Rivers Community School, New Creation Preschool, Girl Scouts, Boy Scouts, Legacy Dance Company, Carbondale Clay Center, and Grizzly Hockey.

Our agency offers PTO, paid holidays, disability and life insurance, prenatal leave, a monthly health stipend, and licensing reimbursement. We're committed to supporting our team while creating opportunities for long-term success.

Our culture is built on honesty, positivity, and accountability. I'm looking for someone who is motivated, self-disciplined, reliable, and eager to grow. This is an in-office position, so candidates must be able to commute to our Carbondale office. If you're looking to join a growing agency with a supportive team, we'd love to meet you.

Role Description:

As an Account Associate for Hailie Mickley - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.