Account Associate — Growth, Customer Care & Claims

State Farm Mutual Automobile Insurance Company; Newberry Township (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Flexible schedule

Job summary

Ruzaan Ogra - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success in a Newberry-based team. You will nurture relationships, assist with policy changes, and coordinate with departments to deliver tailored insurance solutions.

The role emphasizes customer service, accuracy, and timely responses, with opportunities for growth, performance bonuses, and a supportive office culture focused on development and balance.

Qualifications

• Strong organizational skills and attention to detail are required.
• Excellent customer service and communication skills are essential.
• Previous experience in insurance or a related field is preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Insurance experience

Job description

Ruzaan Ogra - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success in a Newberry-based team. You will nurture relationships, assist with policy changes, and coordinate with departments to deliver tailored insurance solutions.

The role emphasizes customer service, accuracy, and timely responses, with opportunities for growth, performance bonuses, and a supportive office culture focused on development and balance.