Account Administrator

Ohio Cat; Broadview Heights (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Dental & Vision Insurance

Educational Scholarships

Bonuses

Job summary

Ohio Machinery Co. is seeking an Account Administrator to support the Credit Department by managing customer accounts, processing credit documents, and assessing risk. This role collaborates with Credit Analysts, Sales, and Stores to keep records accurate and deadlines met.

The ideal candidate is analytical, customer-focused, and comfortable working across multiple systems in a fast-paced environment. Strong Excel skills and attention to detail are essential.

Qualifications

• Analytical skills to identify issues and propose solutions.
• Strong customer service and relationship-building abilities.
• Proficiency with Microsoft Office, especially Excel.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Analyze customer credit activity and support credit reviews.
• Approve order releases for over-limit accounts when appropriate.
• Answer inquiries regarding invoices, payments, and balances.
• Review remittances and investigate short pays and discrepancies.
• Reconcile customer accounts across systems and keep records up to date.

Skills

Analytical skills

Customer service

Excel proficiency

Multitasking

Verbal & written communication

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Excel

Job description

Find YOUR fit at Ohio Machinery Co.! Join a team where your attention to detail, problem-solving skills, and commitment to customer service make a direct impact on our business.

JOB SUMMARY

The Account Administrator supports the Credit Department by managing customer account information, maintaining accurate records, processing credit-related documentation, assessing credit risk and providing administrative support to ensure efficient credit operations. This role works closely with Credit Analysts, Sales, Stores and customers to help minimize risk while providing excellent customer service. The ideal candidate is analytical, customer-focused, and able to thrive in a fast-paced environment while managing multiple systems and deadlines.

RESPONSIBILITIES

• Analyze customer credit activity and support credit limit reviews and adjustments.
• Approve order releases for over-limit accounts when appropriate.
• Answer customer inquiries regarding invoices, payments, billing statements, and account balances.
• Review payment remittances and investigate short pays, deductions, and payment discrepancies.
• Reconcile customer accounts and ensure account balances are accurate.
• Collaborate between customers and internal departments to resolve account issues.
• Maintain customer account records across multiple systems and ensure information is accurate and up to date.
• Research and resolve customer disputes while providing outstanding customer service.
• Meet established deadlines and performance expectations.
• Support commitment to quality standards and customer satisfaction.
• Perform other duties as assigned.

JOB QUALIFICATIONS

• High school diploma or equivalent required; some college preferred.
• 3-5 years of Credit/Accounts Receivable, account management, or support experience.
• Strong analytical skills with the ability to identify issues and recommend solutions.
• Knowledge of short-pay research and dispute resolution.
• Excellent customer service and relationship-building skills.
• Ability to work effectively in multiple systems and databases.
• Strong problem-solving, decision-making, and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to successfully manage priorities and meet deadlines in a fast-paced environment.

EMPLOYEE BENEFITS

• 401(k):Match and employer discretionary contribution.
• Health Insurance:Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance:Comprehensive coverage options.
• Financial Access:Credit Union membership is available.
• Insurance:Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities:Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation:Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS

Primary functions require sufficient physical ability mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and the abilities to exchange information both verbally as well as through written communication as needed. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor