Accommodations & Testing Coordinator

Howard University Hospital; Detroit (MI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

PTO

Tuition reimbursement

403(b) with company match

Professional development

Job summary

Howard University Hospital is seeking an Accommodations & Testing Coordinator to oversee daily operations of the Testing Center and serve as the primary contact for students with accommodations. You will ensure compliance with 504 of the Rehabilitation Act, coordinate services, and collaborate with faculty and external partners to meet diverse needs.

The role emphasizes policy development, testing administration, and customer service in a dynamic academic environment.

Qualifications

• Bachelor’s degree in an appropriate field and 1–3 years in higher education preferred.
• Master’s degree preferred.
• Experience in disability services or accommodations is beneficial.
• Strong written and oral communication skills required.

Responsibilities

• Conduct intake interviews to determine services for students with accommodations.
• Review documentation to determine eligibility for accommodations and testing support.
• Coordinate scribe and interpreter services as needed.
• Ensure compliance with testing standards and university policies.
• Develop and revise testing center policies and procedures to maintain standards (NCTA, FERPA, ADA).

Skills

Public speaking

Communication skills

Program development

Compliance knowledge

Interpersonal skills

Education

Bachelor's degree

Master’s degree

Job description

The Talent Acquisition Department Hires Qualified Candidates To Fill Positions Which Contribute To The Overall Strategic Success Of Howard University. Hiring Staff “for Fit” Makes Significant Contributions To Howard University’s Overall Mission. At Howard University, We Prioritize Well-being And Professional Growth. Here Is What We Offer

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

Job Purpose

The Accommodations & Testing Coordinator (ATC) is responsible for the daily operations and services of the Testing Center and serves as the primary point of contact for students with accommodations. Also, the ATC manages accommodations requests and is responsible for coordinating services for students with disabilities under the Rehabilitative Act Section 504. The ATC collaborates with Howard University faculty, staff, and external partners to meet the needs of various constituents by providing testing and disability support services that comply with Howard University policies and procedures and state and federal regulations.

Supervisory Accountability

This position does not have supervisory responsibilities. However, the position is accountable for the day-to-day management of the testing center.

Nature And Scope

The ATC’s position will interact with many internal and external stakeholders, including, but not limited to, parents, students, internal university leadership, and external stakeholders. External stakeholders may include but are not limited to the United States Department of Education, The Office of the State Superintendent of Washington DC. The ATC processes a wide variety of accommodation requests and other auxiliary support services for students with disabilities, including assistive technology and requests for alternate format text. The ATC will address the accommodations requirements of students enrolled in post-graduate and professional school programs with adherence to technical standards. The ATC will support and help maintain a standard office environment with a flexible work schedule to accommodate special programs and events.

Essential Duties & Responsibilities

• Conduct intake interviews to determine students receiving services from the disability support unit
• Review and evaluate documentation to determine eligibility for services
• Coordinate scribe and interpreter services if needed
• Ensure the university’s compliance with testing standards set by Middle States, FERPA, ADA guidelines, NCTA standards, and Howard University policies and procedures.
• Develop, evaluate, and revise policies for the testing center including policies on scheduling, student identification, proctoring, video surveillance, academic integrity, and other policies as necessary to ensure that the testing center is following the best practices (NCTA)
• Collaborate with faculty to develop policies and procedures regarding all aspects of academic integrity in the testing center including but not limited to surveillance of students during exams, reporting of violations to faculty and consequences of violations
• Coordinate with the various departments to accommodate scheduling of students requiring accommodations in the testing center.
• Coordinate the various aspects of the testing center, including developing and maintaining websites for the center, test registration and availability, and scheduling of exams
• Provide long-term strategic planning for the testing center
• Coordinate services for students with disabilities under section 504 of the rehabilitation act and well as the ADA
• Model and train staff to provide high-quality customer service, effective testing administration, and testing support for diverse populations of faculty, university administrators, students, and paid customers
• Implement safety and security procedures that protect academic integrity
• Collect and analyze customer satisfaction, usage, placement, outcomes assessment, and related data to improve testing center services.
• Collaborate with enterprise technology systems to ensure that all of the technologies needed to administer, report, and monitor testing services is updated and maintained.
• Maintain the confidentiality of testing materials and examinee records while adhering to the University policies, the Family Educational Rights Act and other pertinent laws and regulations regarding information processed, stored, or accessed by systems is required
• Other duties as assigned by the Director of Student Services and other university administrators

Core Competencies

• Ability to create, develop and implement programs, services and interventions appropriate to the mission of OSS
• Creativity and ability to think through the creation and launch of a new program
• Effective written and oral communication skills, including public speaking
• Knowledge of compliance measures, legislation, and policies and procedures
• Ability to interact appropriately with, and maintain effective relationships with university officers, deans, directors, department heads, students, alumni, parents/guardians, and persons in related external organizations.
• Ability to conduct short and long-range planning

Minimum Requirements

• Bachelor’s degree in an appropriate specialization (Psychology, Counseling, Social Work, Education, or other related field) and 1-3 years of professional experience in higher education preferred.
• Master’s degree preferred.

Compliance Salary Range Disclosure Expected Salary Range: $60,000 - $65,000