Accommodations Leader: Guest Experience Champion

Worlds of Fun; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Training

Free uniforms

Free park admission

Discounts on food and merchandise

Employee-only event nights

Job summary

Worlds of Fun Village is seeking a Team Lead Housekeeping to supervise operations and deliver exceptional guest service at the Worlds of Fun Village in Kansas City. You will oversee cleaning tasks, secure handling of guest information, and support the housekeeping team in daily duties to ensure rooms and spaces meet safety and cleanliness standards.

The role requires leadership, attention to detail, and strong computer and communication skills.

Qualifications

• Experience leading a housekeeping or guest services team.
• Strong guest-service orientation and communication skills.
• Ability to work evenings, weekends and holidays.
• Proven accuracy with handling guest information and transactions.
• Safety-conscious with knowledge of cleaning chemicals and storage procedures.

Responsibilities

• Lead housekeeping tasks and oversee department operations.
• Maintain guest information securely and confidentially.
• Assist guests with check-in/out and answer questions.
• Process credit card transactions accurately.
• Safely handle cleaning chemicals and manage supplies.
• Ensure guest units are clean and ready for check-in.
• Report maintenance issues to management.

Skills

Leadership

Customer service

Attention to detail

Computer skills

Credit card processing

Tools

POS system

Hotel management software

Job description

Worlds of Fun Village is seeking a Team Lead Housekeeping to supervise operations and deliver exceptional guest service at the Worlds of Fun Village in Kansas City. You will oversee cleaning tasks, secure handling of guest information, and support the housekeeping team in daily duties to ensure rooms and spaces meet safety and cleanliness standards.

The role requires leadership, attention to detail, and strong computer and communication skills.