Access to Information Assistant - Band 2

NHS Jobs; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Job summary

NHS is seeking an Access to Information Assistant - Band 2 to update and maintain the department's case management system for access to records. You will handle enquiries with staff, patients and others, verbally, electronically and in writing with tact and diplomacy, ensuring confidentiality and compliance with GDPR and statutory obligations.

You will locate and track health records, ED records and radiology requests, reading patient information to verify notes and respond to queries, while

Qualifications

• Working knowledge of standard administrative office processes.
• Knowledge and understanding of GDPR 2018, Access to Health Records.
• Knowledge of hospital procedures and structure.
• Experience of using IT systems.

Responsibilities

• Update and maintain the records access case management system.
• Handle enquiries from staff, patients and others in writing, phone, and electronically.
• Retrieve, locate and track health records, ED records and radiology requests.
• Ensure confidentiality and report breaches or potential breaches.

Skills

Good IT skills

Good communication skills

Flexibility

Adaptability

Pressure handling

Job description

Access to Information Assistant - Band 2

Job Role Update and maintain the departments case management system for all requests for access to records. This includes initial logging, updates and final disclosure. Deal with enquiries and exchange information with staff, patients and others, verbally, electronically and in writing using sensitivity, diplomacy and tact. Retrieve, locate and track health records, ED records and radiology requests for records whilst working to set deadline. Reading requests and patient information to ensure all relevant notes are present. Interrogate Trust patient systems to locate patients, find relevant information and respond to queries. Photocopy, collate from digital systems and scan health records in accordance with departmental procedures and statutory obligations. Good Team working skills are required within the admin team and wider Information Governance team and in operational and clinical areas. Report any breaches or potential breaches of statutory timescales to the Manager. To ensure confidentiality in line with legislation and Trust Policy on all matters relating to patients, staff and Trust business.

Knowledge & experience

• Working knowledge of standard administrative office processes and procedures
• Knowledge and understanding of GDPR 2018, Access to Health Records
• Knowledge of hospital procedures and structure
• Experience of using IT systems

Skills

• Good IT skills
• Good communication skills both verbally and written

Behaviour

• Flexibility, adaptability and the ability to deal with change
• Polite and courteous to staff, solicitors and other professional bodies
• Ability to work under pressure