Access Supervisor - Pelvic Medicine / Urology

UVA Health; Virginia; Hybrid; USD 48,000 - 97,000; Full time

Benefits offered by this job

Comprehensive Benefits Package:Medical

Generous Paid Time Off

Retirement Savings

Long-term and Short-term Disability

Health Saving Plans, and Flexible Spеn

Certification and Education Support

Job summary

UVA Health in Charlottesville, Virginia, seeks an Access Supervisor to lead day-to-day patient access operations across multiple locations, guiding a team of about 19 staff and supporting both clinic and call center functions.

You will focus on efficiency, service excellence, and staff development, with opportunities to influence scheduling, performance metrics, and patient experience while advancing through a growing Pelvic Medicine & Urology program.

Qualifications

• 3 years direct relevant experience
• Experience leading patient access or healthcare operations
• Ability to manage multi-site operations
• Strong communication and coaching skills

Responsibilities

• Lead and support a team of approximately 19 patient access and operational staff
• Manage employee schedules, staffing coverage, and daily workflow coordination
• Supervise both clinic-based patient access functions and call center operations
• Monitor productivity metrics and operational performance indicators
• Support staff development through training, coaching, and competency management
• Conduct performance evaluations and assist with employee relations activities
• Address patient concerns and escalations while promoting an exceptional patient experience
• Partner with leadership to improve workflows and operational effectiveness
• Coordinate preparedness efforts for emergencies and operational disruptions
• Provide guidance and support across multiple practice locations

Skills

Team Leadership

Staff Development

Patient Experience

Scheduling & Staffing

Performance Management

Operations Coordination

Education

High School Diploma or GED

Associate’s Degree Preferred

Job description

Leadership in healthcare access has a direct impact on every patient’s experience. This opportunity offers the chance to guide a high-performing team, strengthen operational excellence, and help ensure patients receive timely, coordinated access to specialized urologic and pelvic medicine services.

As the Access Supervisor, you will oversee patient access operations across multiple locations while leading a team of approximately 19 staff members. This role combines people leadership, operational oversight, patient experience, and performance management in a highly visible position that supports both clinic and call center functions. It is an exceptional opportunity for an experienced healthcare professional who is ready to expand their leadership career and make a meaningful impact.

The Role

In this position, you will provide day-to-day leadership for patient access operations supporting Pelvic Medicine & Urology services across multiple locations. You will serve as a key resource for staff, patients, and operational leaders while helping drive efficiency, service excellence, and team development.

On a Typical Day, You May

• Lead and support a team of approximately 19 patient access and operational staff
• Manage employee schedules, staffing coverage, and daily workflow coordination
• Supervise both clinic-based patient access functions and call center operations
• Monitor productivity metrics and operational performance indicators
• Support staff development through training, coaching, and competency management
• Conduct performance evaluations and assist with employee relations activities
• Address patient concerns and escalations while promoting an exceptional patient experience
• Partner with leadership to improve workflows and operational effectiveness
• Coordinate preparedness efforts for emergencies and operational disruptions
• Provide guidance and support across multiple practice locations

This role is ideal for candidates with healthcare operations, patient scheduling, patient access, front desk, call center, or team lead experience who are ready to take the next step into formal leadership. The position offers exposure to a broad range of supervisory responsibilities while supporting highly specialized patient care services.

Why UVA Health

UVA Health is recognized for delivering advanced, patient-centered care while serving as one of the nation’s leading academic health systems. Here, operational leaders play a vital role in ensuring patients receive seamless access to the specialized care they need.

What Makes This Opportunity Stand Out

• Leadership impact from day one, with responsibility for a large team and multi-site operations
• Direct influence on patient satisfaction and access to care
• Opportunity to oversee both clinic and call center functions, providing broad operational leadership experience
• Exposure to multiple locations and services within a growing specialty program
• Strong culture of professional development and internal advancement
• A proven pathway for growth, as this opening was created through an internal promotion
• Collaboration with dedicated providers, administrative leaders, and healthcare professionals committed to excellence
• The ability to build meaningful leadership skills in workforce management, employee development, performance improvement, and healthcare operations
• In addition, UVA Health offers the resources and support of a nationally recognized academic health system while maintaining a collaborative environment where leaders are empowered to improve processes, develop employees, and enhance the patient experience.
• Supervisors may work up to 25% remotely, supporting work-life balance while maintaining operational excellence.

Why People Love Living in Charlottesville

Charlottesville offers an exceptional quality of life that continues to attract healthcare professionals from across the country. Nestled in the foothills of the Blue Ridge Mountains, the region combines the amenities of a vibrant university community with the charm of a welcoming, family‑friendly city. Residents enjoy award‑winning wineries, outdoor recreation, hiking, cycling, local farmers markets, live music, and a thriving culinary scene. With easy access to Richmond, Washington, D.C., and the Shenandoah Valley, Charlottesville provides the perfect balance of professional opportunity, cultural enrichment, and personal well‑being.

Minimum Requirements

Education: High School Graduate or Equivalent required. Associate’s Degree Preferred.

Experience: 3 years direct relevant experience

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs.

The pay range for this role is $48,462.00 - $96,925.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children’s hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.