Director of Access Strategy & Operations Support

UVA Health; Virginia (MN); Hybrid; USD 88,000 - 176,000; Full time

Benefits offered by this job

Flexible work model

Career growth opportunities

Robust benefits package

Job summary

UVA Health seeks a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support. This high-visibility role transforms patient access across the health system, partnering with clinical, operational, and IT leaders to advance enterprise initiatives.

You will oversee a portfolio of complex access projects, lead analytics and performance reporting, manage CAMR records and support services, and develop a growing team in a hybrid work model in Charlottesville, VA.

Qualifications

• Master’s degree required; relevant experience may substitute.
• 7+ years of relevant experience, including 4+ years of formal management.
• Experience coordinating cross-functional stakeholders and enterprise initiatives.

Responsibilities

• Lead Strategy & Enterprise Projects: oversee complex access initiatives aligned with enterprise goals and PMO standards.
• Drive Data & Performance Excellence: lead Access analytics, dashboards, KPIs and executive reporting.
• Oversee Operations & Support Services: direct CAMR medical records, logistics and admin functions for day-to-day Access operations.
• Lead & Develop Teams: manage and grow a high-performing team and culture.

Skills

Strategy leadership

Analytics leadership

Cross-functional collaboration

Team development

Budgeting & resources

Education

Master’s degree

Job description

• Digital patient self-scheduling (Epic integration)

Lead Innovation That Directly Impacts Patient Access

UVA Health is seeking a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support—an newly created, high-visibility role designed to transform patients' access care across our health system.

What You’ll Do

Lead Strategy & Enterprise Projects

• Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards
• Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution
• Deliver high-impact initiatives including:
• Digital patient self-scheduling (Epic integration)
• Referral management transformation
• E-consults and access innovation programs

Drive Data & Performance Excellence

• Lead the Access analytics function, ensuring accurate dashboards, KPIs, and executive reporting
• Monitor operational performance and identify trends to drive continuous improvement
• Translate data insights into actionable strategies that enhance patient access

Oversee Operations & Support Services

• Direct the CAMR medical records operation, ensuring timely and accurate retrieval of ambulatory patient records
• Lead logistics and administrative functions supporting day-to-day Access operations
• Standardize workflows and optimize systems for efficiency and scalability

Lead & Develop Teams

• Managing and developing a growing team.
• Foster a collaborative, accountable, and high-performing culture

Strengthen Organizational Alignment

• Partner with clinical, operational, and IT leaders to advance strategic initiatives
• Ensure alignment with enterprise priorities and enhance both patient and staff experience
• Provide executive-level updates and visibility across senior Financial & Resource Stewardship
• Support budget development and monitor expenses
• Ensure responsible allocation of resources across programs and support functions

Why UVA Health?

Make a System-Wide Impact

This role offers direct influence on patient access and experience, shaping critical initiatives across UVA Health.

High Visibility & Career Growth

• Collaborate with physicians, nursing, and executive leadership
• Gain exposure to cutting-edge innovation, including digital health and AI initiatives
• Strong pathway for career advancement and leadership growth

Life in Charlottesville, Virginia

Enjoy living in one of the most desirable locations in the country:

• Scenic Blue Ridge Mountain views and outdoor recreation
• Vibrant food, arts, and cultural scene
• Home to the University of Virginia and a strong, collaborative community
• Exceptional quality of life with a balanced pace and rich history

Work Environment

• Hybrid and flexible work model with situational on-site collaboration

Minimum Requirements

Education: Master’s degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.

Experience: 7+ years of relevant experience, to include 4+ years of formal management experience.

Licensure: None.

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The pay range for this role is $87,783.00 - $175,565.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.