Access Specialist (Crisis Stabilization)

Highland Rivers Behavioral Health; Marietta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Flexible benefits

Retirement plan

Paid time off

10 holidays

Personal day

Public Service Loan Forgiveness

NHSC loan forgiveness

Clinical supervision

Job summary

Highland Rivers Behavioral Health is seeking an Access Specialist to handle intake processing for psychiatric stabilization and medical detox within a 24/7 crisis service center. The role focuses on completing intake paperwork, updating the Carelogic and BHL systems, and coordinating with a range of internal and external stakeholders to ensure accurate census and swift admissions.

Applicants should have a high school diploma and at least two years in a medical or behavioral health office.

Qualifications

• High School Diploma or GED required.
• At least 2 years of experience in a medical or behavioral health office.
• Bilingual English/Spanish is highly preferred.

Responsibilities

• Complete intake paperwork for assessment and/or admission.
• Enter data in Point of Entry in Carelogic and BHL.
• Review and update daily census; maintain logs.
• Answer phones professionally per protocols.
• Interact with internal and external customers.
• Respond to inquiries in person or by phone.
• Maintain confidentiality per agency HIPAA policies.
• Perform other duties as assigned.

Education

High School Diploma/GED

2 years experience in medical/behavioral health office

Tools

Carelogic

BHL

Job description

• Job Category Crisis Stabilization, Mental Health, Substance Use
• Industry Public and Community Healthcare
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

Description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

Job Summary:

An Access Specialist is responsible for processing intake paperwork for individuals' seeking psychiatric stabilization and/or medical detox. The Crisis Service Center operates 24 hours a day, 365 days a year to provide short-term intervention designed to be time limited, generally a single episode of intervention that stabilizes the individual and moves the individual to the appropriate level of observation.

Job Duties and Responsibilities:

• Complete intake paperwork for processing of individuals for assessment and/or admission.
• Complete Point of Entry in Carelogic and BHL to ensure accurate processing of individuals receiving services.
• Review/update BHL to ensure accurate daily census.
• Review/maintain daily census logs to ensure accuracy and completion (CSC, Temp Obs, and CSU).
• Answer phones professionally using established protocols.
• Work with a variety of internal and external customers.
• Respond to individual, staff, and third party inquires in person or by phone.
• Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
• Other duties as assigned.
• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.

Minimum Qualifications:

• High School Diploma/GED
• 2 years of experience working in a medical or behavioral health office.

Preferred Qualifications:

• 1 year of experience working in a psychiatric inpatient/outpatient and/or hospital setting.
• Bilingual proficiency in English and Spanish is highly preferred.

Highland Rivers Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability.

Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background and the drug screen.

Additional Information

• Days Position Will Work Fri, Sat, Sun
• What shift will the Position work? 7 am - 7 pm