Access Specialist

Grandview Medical Center - Birmingham, AL; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Grandview Medical Center - Birmingham, AL is seeking a Registrar to accurately capture and verify demographic and insurance information, schedule procedures, and pre-register patients while maintaining complete medical records.

You will verify insurance eligibility, secure authorizations, and communicate with physician offices, ensuring a smooth patient registration experience with a focus on accuracy and confidentiality.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of healthcare experience including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of customer service experience preferred

Responsibilities

• Interact with patients and families to provide courteous, timely assistance.
• Regulate schedules based on procedure requirements, physician availability, and staffing needs.
• Schedule procedures and pre-register patients by obtaining accurate demographic information.
• Verify insurance eligibility and obtain required authorizations and verifications for services.
• Collect and record patient financial responsibility estimates as applicable.
• Communicate operative reports daily to appropriate physician offices.
• Compile and organize registration documentation to ensure completion of patient medical records.
• Collect co-pays or deductibles and inform patients of financial obligations.
• Assist patients with understanding insurance requirements and assist with questions.
• Document on forms when patient cannot sign consent and ensure nursing sign-off if needed.
• Place armband on each patient for proper identification.
• Answer and return calls with professionalism and courtesy.
• Perform other duties as assigned and maintain regular attendance.
• Comply with policies and standards.

Skills

Customer service

Communication

Attention to detail

Multitasking

Privacy & confidentiality

Education

Post-secondary education in medical/healthcare administration

Tools

EHR systems

Registration software

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.