Access Services Specialist, part-time

Fairfield University; Fairfield (CT); On-site; USD 38,000 - 44,000; Full time

Job summary

Fairfield University seeks a library Access Services Assistant to support patrons, supervise student employees, and manage daily operations at the DiMenna-Nyselius Library. You will assist with circulation, access services workflows, and mentor a team of student workers while maintaining high service standards.

The role requires a year of library experience, strong computer skills, and knowledge of integrated library systems.

Qualifications

• One-year library or related experience required.
• Demonstrated knowledge of integrated library systems.
• Supervisory and communication skills are required.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Assist with oversight of the main service point with extensive service hours.
• Support access services-related tools and technologies including the ILS and student information system.
• Maintain workflows for all aspects of Access Services operations.
• Explain and interpret circulation policies to patrons.
• Assist patrons with printers, scanners, and computer hardware.
• Assist with on-campus delivery of library materials and interlibrary loans.

Skills

Customer service

Supervisory skills

Communication

Computer literacy

Integrated library systems

Education

Associate degree or equivalent

Tools

Integrated Library System

Job description

Fairfield University is a co-educational, comprehensive Jesuituniversity with a 200-acre campus located along the scenicshoreline community of Fairfield, CT. The University is comprisedof approximately 3,500 undergraduate and 1,200 graduate studentspursuing degrees within 5 schools: The College of Arts andSciences, The Charles F. Dolan School of Business, The School ofEngineering, The Marion Peckham Egan School of Nursing and HealthStudies, and School of Education and Human Development. As anexpression of our Jesuit, Catholic mission and identity, Fairfieldembraces a liberal humanistic approach to education, encouragingcritical thinking, cultivating free and open inquiry, and fosteringethical and religious values.

Job Description:

DIVISION:

Academic

UNIT

DiMenna-Nyselius Library

BASIC FUNCTION:

Supports a variety of Access Services andclerical procedures. Assists library patrons in the use of librarymaterials, facilities, and equipment. Supervises and trains studentemployees. Manages Access Services operations in absence of Head ofAccess Services or Access Services & Reserves Specialist.

UNUSUAL WORK CONDITIONS:

Physical requirements: mobility;must be able to lift materials off shelf. Requires some evening andweekend hours.

EDUCATION:

Associate degree or equivalent required.

ESSENTIAL EXPERIENCE:

One-year previous library or relatedexperience. Demonstrated computer literacy. Demonstrated knowledgeof integrated library systems. Supervisory and communication skillsare required. Commitment to diversity, equity, and inclusion.

EXEMPT:

No

SUPERVISION OF PERSONNEL:

Assisting with the supervision ofapproximately 30 student assistants.

REPORTS TO:

Head of Access Services

ESSENTIAL FUNCTIONS:

Assists with all Access Services operations. This includes:

• assisting with oversight of the main service point, withextensive service hours, of the library,
• supporting access services-related tools and technologiesincluding the integrated library system and student informationsystem,
• maintaining workflows for all aspects of Access Servicesoperations,
• maintaining patron records,
• explaining and interpreting circulation policies topatrons,
• assessing and resolving problems and referring to other staffas appropriate,
• answering routine inquiries and referring patrons in need ofprofessional assistance to librarians,
• assisting patrons with the use of printer, scanner, andcomputer hardware,
• assisting with the on-campus delivery of Library andinterlibrary loan material,
• assisting with mailing of library resources to remotepatrons,
• identifying books for repair or replacement,
• managing Access Services operations in absence of Head ofAccess Services or Access Services & Reserves Specialist.

Assists with building access and facilities management. This includes:

• performing routine inspection of building for issues requiringwork orders,
• opening or closing building as necessary,
• submitting work orders,
• communicating with Head of Access Services regarding buildingissues and maintenance,
• monitoring building security and providing the initial responseto emergencies and issues related to building access andsecurity.

Supervises student employees. This includes:

• coaching, training and mentoring, as appropriate,
• overseeing the flow and quality of work,
• coordinating staffing schedules,
• assisting Head of Access Services to evaluateperformance.

Performs such other duties, responsibilities, and activities asrequired by supervisor and as departmental/University needsindicate.

Category:

Academic - Staff

Performs such other duties, responsibilities, and activities asrequired by supervisor and as departmental/University needsindicate.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, genderidentity or expression, or any other characteristic protected byfederal, state or local laws. This policy applies to all terms andconditions of employment, including recruiting, hiring, placement,promotion, termination, layoff, recall, transfer, leaves ofabsence, compensation and training.

All offers of employment are contingent upon a satisfactorybackground check.

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