Access Services Specialist

Georgetown University; United States; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Georgetown University is seeking staff to support Resource Sharing in the Access Services unit. Responsibilities include searching, acquiring, and processing materials through ILL/CLS; pulling and shelving items; and supervising student employees during shifts at Lauinger and Blommer libraries.

The role reports to the Access Services Department Head and may require varying shifts, including evenings and weekends, within a hybrid work model.

Qualifications

• BA/BS; 1 year related library experience preferred.
• Familiar with academic libraries serving students, faculty and staff.
• Excellent oral and written communication; strong public service orientation.
• Proficient with Windows OS, Microsoft Office, and Google Apps.

Responsibilities

• Search, acquire, and process materials via Interlibrary Loan (ILL) and Consortia Loan Service (CLS).
• Pull and shelve library materials requested through ILL/CLS.
• Manage activities of student employees during shifts at Lauinger and Blommer libraries.
• Support other units within Access Services as needed.

Skills

Oral and written communication

Public service orientation

Tech savviness

Windows & MS Office

Google Apps

Manual handling (lift 40 lbs)

Equity and inclusivity

Education

BA/BS

Tools

ILLiad

RapidILL

OCLC WorldShare ILL

Ex Libris ILS

Job description

Job Overview

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. This position provides support in the Resource Sharing Unit of Access Services by searching/acquiring/processing materials through Interlibrary Loan (ILL) and Consortia Loan Service (CLS); pulling and shelving library material requested through ILL and CLS; and managing the activities and work of student employees during regularly scheduled shifts at Service Desks in Lauinger and Blommer libraries. This position will support the other Units within Access Service. Assignments will vary to address cyclical, priority needs of the department. The work schedule is 11:30 am to 8 pm Monday through Friday. Schedules may change according to the needs of the department, including weekends, evenings, and holidays.

Work Interactions

The position reports directly to the Access Services Department Head, along with 7.0 FTE positions. This position plays a key role in the success of the department by providing support for Resource Sharing, Print Collections, and Reserve Units. The employee must be proficient in the procedures of these services, as well as having a thorough knowledge of the library’s policies and services, and the ability to effectively communicate them to the library users.

Requirements and Qualifications

• BA/BS
• 1 year related experience
• Familiarity with the role of academic libraries meeting the information needs of students, faculty, and staff
• Excellent oral and written communication skills
• Strong public service orientation
• Computer literate, including ability to learn new software programs and technologies
• Familiarity with Windows Operating System and Microsoft Office applications, especially Word and Excel
• Familiarity with Google Apps, especially Gmail, calendar, and Drive
• Ability to lift up to 40 lbs. and push carts weighing over 100 lbs.
• Commitment to fostering an equitable and inclusive workplace, and ability to work effectively with a diverse faculty, students and staff.

Preferred qualifications

• Experience with ILLiad, RapidILL, and OCLC WorldShare ILL
• Competence with Ex Libris ILS
• Experience with bibliographic databases, spreadsheets, and cloud storage.
• Knowledge of high quality scanners, Internet resources, and tools.
• Familiarity with reformatting technologies (Adobe Capture, Adobe Acrobat).
• Ability to adjust to periods of increased workflow and varying responsibilities
• Ability to work both independently and as part of a team in a complex, changing environment
• Ability to be diplomatic and negotiate disputes with stakeholders

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $18.40 - $27.33. Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

Company Culture

We're a leading research university with a heart. Founded in the decade that the U.S. Constitution was signed, we're the nation's oldest Catholic and Jesuit university. Today we're a forward-looking, diverse community devoted to social justice, restless inquiry and respect for each person's individual needs and talents. Grounded in our Jesuit, Catholic identity, the Spirit of Georgetown undergirds everything we do. Watch this video to learn more. Learn how HR CARES for faculty and staff, nurturing an environment of mutual respect where imaginations flourish and ideas are realized to positively impact the world.