Reader Services and Administrative Assistant

uchicago; Chicago (IL); In loco; USD 59.296.000 - 86.793.000; Tempo pieno

Descrizione del lavoro

University of Chicago Library is seeking a Reader Services and Administrative Assistant to staff the SCRC Reading Room and manage circulation. The role uses specialized bibliographic skills to support access to rare materials and provides administrative support to the Director of Special Collections.

The position requires strong organization, confidentiality, and ability to work in a team while handling multiple priorities. Evening shifts are part of the schedule.

Competenze

• Public service experience in a high-volume, customer service environment is required.
• Experience in special collections, archives, or museum environments is preferred.
• Experience handling fragile materials and enforcing policies is required.

Mansioni

• Staff the SCRC circulation desk and oversee circulation of materials in the Reading Room.
• Assist with setting up Aeon user accounts and explain guidelines for use of Special Collections materials.
• Respond to onsite and remote PDF scan requests using LibAnswers as assigned.
• Refer onsite and remote reference queries to the Reader Services Librarian and staff.
• Support paging duties and work Tuesday/Wednesday evenings in rotation.

Conoscenze

Reader Services

Customer Service

Teamwork

English Communication

Formazione

High School Diploma

Bachelor’s Degree

Strumenti

Aeon

LibAnswers

Windows

Microsoft Office

Web authoring

Descrizione del lavoro

Department

Library R & L - SCRC Public Services

About the Department

Widely known as guardian of one of the largest academic library collections in North America, the University of Chicago Library is redefining its role as a provider of services within an increasingly open global knowledge ecosystem. We value open and equitable access to knowledge, freedom of speech and inquiry, and working in partnership within and beyond the UChicago community. We are creating a working environment that embraces innovation and respect and that celebrates and develops staff.

As part of the University of Chicago, we offer a wide variety of strong benefits and programs to academics and staff. From a choice of comprehensive health plan options and wellness programs, short and long-term disability insurance, continuing education opportunities including educational assistance plans, competitive retirement plans and paid time off (vacation, personal and university holidays), we’re committed to providing benefits and a work environment that matters!

Job Information

Job Summary:

Under the direction of the Public Services Supervisor, and following Special Collections Research Center’s (SCRC) guidelines, the Reader Services and Administrative Assistant (RSAA) performs both a broad range of complex library tasks and administrative support duties. This position shares responsibility for staffing the SCRC circulation desk and oversees circulation and use of materials in the Reading Room. This position applies specialized technical and bibliographic skills and/or subject knowledge to support access to the collections. The RSAA provides administrative support for the Director of Special Collections, and for Center-wide activities.

Responsibilities

• Reader Services Support
  • Shares responsibility with the 2nd Reader Services & Administrative Assistant for welcoming and providing preliminary orientation to Special Collections classes, researchers, and visitors.
  • Registers new researchers and assists with setting up new Aeon user accounts, explains guidelines for use of Special Collections materials.
  • Shares responsibility with the 2nd Reader Services & Administrative Assistant for prompt and accurate circulation of materials in the reading room, including transactions with readers, and routing items for holds, preservation attention, and reshelving; as well as for all associated record-keeping.
  • Shares responsibility with the 2nd Reader Services & Administrative Assistant for oversight of the Special Collections reading room and all public areas on the first floor of the department, monitors circulation of materials and people within these spaces.
  • Responds to onsite and remote PDF scan requests through LibAnswers as assigned.
  • Shares responsibility with the 2nd Reader Services & Administrative Assistant for referring onsite and remote reference queries to the Center's Reader Services Librarian and other staff members.
  • Serves as back up for paging duties.
  • Works Tuesday and Wednesday evenings in rotation with other staff.

Competencies

• Manage interpersonal relationships and interact/communicate with clarity, tact, and courtesy with patrons, staff, faculty, students, and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervisor and as a part of a team; and use or learn a range of position-related software applications.
• Demonstrated ability to read and interpret complex documentation required.
• Demonstrated strong organization skills and attention to detail and accuracy, with the ability to sustain attention to detail over long stretches of time, required.
• Demonstrated ability to handle confidential information and materials with discretion required.
• Demonstrated ability to manage contacts with a wide variety of researchers and visitors, in person and by telephone, with diplomacy, respect, and discretion required.
• Demonstrated flexibility and ability to handle multiple priorities and meet deadlines required.Demonstrated ability to work well with other staff members required.
• Demonstrated sound judgment and effective, independent problem-solving and decision-making skills required.
• Demonstrated critical thinking and analytical skills required.

Education, Experience, or Certifications

Education

• High School Diploma from an accredited institution required.
• Bachelor’s Degree from an accredited institution preferred.

Experience

• Demonstrated successful public services experience in a high-volume, customer service-oriented environment required.
• Demonstrated experience working in a special collections, archives, or museum environment preferred.
• Demonstrated experience with ensuring the security and proper handling of rare and fragile materials required.
• Demonstrated experience explaining and enforcing policies in an environment with sensitive and fragile materials required.
• Experience conducting in-depth academic research at college level preferred.

Technical Knowledge and Skills

• Knowledge of relevant databases (i.e. structure, index, record formats), content and operation conventions (searching and data manipulation commands) required.
• Knowledge of library collections, resources, and access tools required.
• Demonstrated understanding of the academic research process required.
• Demonstrated proficiency with e-mail and desktop applications including Windows, Microsoft Office required.
• Web authoring experience preferred.

Working Conditions and Physical Requirements

• Office environment.
• Ability to handle rare and fragile materials in a safe and sensitive manner.
• Ability to lift and move up to 50lbs.
• Ability to tolerate moderate levels of dust and odor.
• Ability to hear, including making fine discriminations in sound.
• Ability to see, including color, depth perception, or clarity; must be able to visually focus on print and electronic material for long periods.
• Effective audio-visual discrimination and perception.
• Ability to sit for 4 hours or more.
• Ability to use computers extensively for 4 hours or more.
• Ability to make repetitive wrist, hand, or finger movements.
• Ability to operate equipment necessary to perform job.
• Ability to Use Standard Work Station Equipment.
• Ability to Use Standard Office Equipment.

Pay Range

• $20.69 - $30.29 per hour

Required Documents

• Resume

Benefit Eligibility

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.

Pay Rate Type

Hourly

Pay Range

$20.69 - $30.29

Scheduled Weekly Hours

37.5

Union

024- Local 743, I.B.T. Clerical

Job is Exempt

No

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Date

2026-10-05

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu .Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.