Access Service Representative

Northwell; New York (NY); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Northwell is seeking a admissions clerk to admit patients, explain hospital rules, collect demographics and insurance information, and enter data into the Patient Registration System. You will prepare charts, forms, and addressograph plates, and coordinate with nursing units for patient flow.

The candidate should have a High School Diploma, experience in customer service, fast data entry (80 keystrokes per minute), and clear English communication; training will be provided.

Qualifications

• High School Diploma or equivalent.
• Prior customer service experience.
• Data entry skills (80 keystrokes per minute).
• Must pass site training program within the normal probationary period.
• Communicate effectively in English (speaking and reading).

Responsabilités

• Admit patients to hospital and provide information regarding hospital regulations and policies.
• Conduct interviews to obtain demographics and insurance information and enter data into the Patient Registration System.
• Obtain signatures on medical, legal and financial forms; prepare registration charts and addressograph plates.
• Coordinate with nursing units; notify arrival and arrange patient escort to their room.
• Communicate hospital billing expectations and assist with basic insurance and registration tasks.

Connaissances

Data entry

Customer service

English communication

Formation

High School Diploma

Description du poste

Job Description:

Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Patient Registration System. Obtains appropriate signature on medical, legal and financial forms. Performs a variety of other clerical duties related to patient's admission, including but not limited to, verification of patients insurance information and prior account balances, preparation of patients charts, and registration forms and addressograph plates.

Job Responsibility:

Admits patients to hospital and provides information regarding hospital regulations and policies (i.e. Patient Bill of Rights, Health Care Proxy etc.). Conducts interviews to obtain demographics, insurance information etc. and enters data into hospital Patient Registration System. Communicates hospital's collection policy and collects deductibles and co-pay obligations. Obtains appropriate signatures on medical, legal and financial forms. Prepares charts, registration forms, patient addressograph plates etc. Forwards required items to nursing unit/clinic. Maintains manual bed board and reconciles daily census to nursing units. Notifies nursing unit of patients arrival and arranges to have patient escorted to their room. Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.). Re-verifies insurance of recurring patients. Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital. Reevaluates sliding scale assignment annually. Reconciles charge documents with patient logs and enters charges into the Patient Registration System. Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed. Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies. Informs manager of all activities, needs and problems. Performs related duties, as required. *ADA Essential Functions

Job Qualification:

High School Diploma or equivalent, required. Prior customer service experience, required. Data entry skills (80 keystrokes per minute), required. Must pass Site training program within the normal probationary period. Communicate effectively in English (speaking and reading).

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).