Access Service Rep- PART TIME

Northwell; Bay Shore (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Northwell is seeking a Patient Registration Clerk to collect demographics and insurance data, verify coverage, explain financial obligations, and ensure accurate entry into the registration system. The role supports admissions, billing, and compliance with hospital policies.

Responsibilities include interacting with patients, scheduling pre-admission testing, reconciling charges, and maintaining census data.

Qualifications

• High School Diploma or equivalent.
• Prior customer service experience.
• Data entry skills (80 keystrokes per minute).
• Must pass training program within the normal probationary period.
• Ability to communicate well with patients and families.

Responsibilities

• Collect demographics and insurance information and enter into the registration system.
• Contact insurance carriers or verify databases for billing information.
• Discuss financial responsibility with uninsured/Medicaid patients and arrange payments.
• Explain financial obligations and collect balances and deposits.
• Prepare charts and forms; forward items to nursing units.
• Admit patients and explain hospital policies and patient rights.
• Reconcile charges with patient logs and enter into system.
• Record discharge notices for timely data transmission.
• Schedule pre-admission testing as needed.
• Maintain census, notify units of arrival, arrange escort.
• Answer calls, file documents, manage supplies; report issues.
• Perform related duties as required; ADA responsibilities.

Skills

Data entry

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Job Description

Conducts interviews to obtain demographics and insurance information. Keys information
into registration system. Verifies financial and insurance information. Obtains appropriate
signatures on medical, legal and financial forms. Admits patients and provides information
regarding hospital rules and regulations.

Job Responsibility

• 1.Conducts interviews to obtain demographics, insurance information and enters data into registration system.
• 2.Contacts insurance carrier(s) (or references insurance databases) to obtain information necessary for successful billing of third party payers. Re-verifies insurance of recurring patients.
• 3.Performs collection duties including, but not limited to, meeting with uninsured and ineligible Medicaid patients to discuss financial responsibility.Establishes payment arrangements for uninsured patients and resolves open balance issues.
• 4. Informs patient of all financial obligations, communicating collection policy and collects outstanding balance amounts, deposits and point of service payments.
• 5.Signatures on medical, legal and financial forms. Prepares charts, registration forms, ancillary slips, patient addressograph plates, etc. Forwards required items to nursing unit/clinic.
• 6.Admits patients and provides information regarding regulations and policies, such as Patient Bill of Rights, Advance Directives, Health Care Proxy, etc.
• 7.Reconciles charge documents with patient logs and enters charges into the registration system.
• 8.Receives and records discharge notices on the registration system to ensure timely transmission of data to financial management.
• 9.Schedules patient for pre-admission testing as necessary.
• 10.Maintains and reconciles daily census to nursing units. Notifies nursing unit of patient's arrival and arranges for patient's escort.
• 11.Answers telephone, maintains files, sorts mail and keeps inventory of supplies. Informs manager of all activities, needs and problems. Accumulates data for performance reports.
• 12.Performs related duties, as required.
• 13.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent, required.
• Prior customer service experience, required.
• Data entry skills (80 keystrokes per minute), required.
• Must pass training program within the normal probationary period.
• Ability to communicate well and interact effectively with patients and families.

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).