Access, Records & Data Manager (DPS #75006)

State of New Mexico; Santa Fe (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

New Mexico Department of Justice, Law Enforcement Records Bureau in Santa Fe, seeks an experienced manager to oversee the Computerized Criminal History and Expungements/Triple I units, ensuring accurate records and compliance with state and federal requirements.

The role emphasizes leadership, vendor coordination, and collaboration with courts, law enforcement, and prosecutors to maintain public safety data integrity and support background checks and firearm eligibility determinations.

Qualifications

• High School diploma or equivalent with at least 6 years in office administration, customer service or records management.
• Law enforcement or judicial experience with compliance exposure preferred.
• Strong managerial and vendor management experience.
• Attention to detail and proactive time management.

Responsibilities

• Oversee two units: Computerized Criminal History (CCH) and Expungements/Triple I for program and personnel oversight.
• Provide clerical and administrative leadership; supervise staff and coordinate with courts, law enforcement, prosecutors, and other partners.
• Ensure jacket accuracy, proper filing protocols, and timely data updates.

Skills

Criminal/Legal procedure

Management

Vendor management

Attention to detail

Time management

Education

High School diploma or equivalent

Six years experience substituting for education

Job description

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For more Job Requirements & Classification Description:

The Law Enforcement Records Bureau (LERB) gathers, preserves, and disseminates criminal justice data in support of public safety. Through state and federal partnerships, LERB serves as the state's official repository for millions of fingerprint records and criminal history records.

The bureau functions at a high operational tempo with large volumes of data, records, and modernization projects. Major programs include the Missing Persons, Concealed Carry, Sex Offender Registration, and support to vital law enforcement databases such as NCIC, Triple I, and NIBRS.

While administrative in nature, LERB is not a traditional records bureau due to its operational impact and oversight of New Mexico's public safety records, data, and intelligence sharing infrastructure.

Experience the professional satisfaction of knowing your daily work directly safeguards communities by driving real-time, real-world public safety operations that truly matter.

Why does the job exist?

This position exists within the management team of the division. It oversees two units: Computerized Criminal History (CCH) and Expungements/Triple I to provide both program and personnel oversight.

CCH maintains, files, and updates arrest jackets and fingerprint records. Through active collaboration with fellow LERB teams, they ensure jacket accuracy, arrest validation, and proper filing protocols.

The expungement unit reviews arrest information, court documents, expungement orders, and other criminal history records; updates information in the State's Criminal History Repository; and works with courts, law enforcement agencies, prosecutors, and other criminal justice partners to resolve missing or incorrect information.

How does it get done?

Program Management - Ensure reliable criminal history information is available for criminal justice purposes, background checks, firearm eligibility determinations, and other authorized public safety decisions. This includes receiving and updating fingerprint records for probation and parole. (70%)

Supervisory & Administrative Duties - Leading and mentoring personnel, delegating tasks, managing fair workload distribution, monitoring productivity, training new staff, engaging with data system vendors, and completing administrative duties as assigned. (30%)

Who are the customers?

General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies.

Ideal Candidate

The ideal candidate has strong managerial, program oversight, and records experience. Additionally, they should have law enforcement or judicial experience with compliance-driven work environments.

• Criminal or legal procedural experience
• Strong management experience
• Vendor management
• Attention to detail
• Capable, proactive time management

High School diploma or equivalent and six (6) years experience in office administration, customer service, and/or records management techniques and procedures. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required experience.

Employment Requirements

Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.

In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.

Working Conditions

Work is performed in a fast-paced, high-responsibility office environment within a law enforcement setting. This position involves extensive use of computers, video display terminals, and telephones, with extended periods of sitting. Physical requirements include the ability to lift and carry up to 30 pounds, along with frequent walking, standing, sitting, and bending. Occasional statewide travel may be required.

Working hours are Monday to Friday, 8 AM to 5 PM, with a 1-hour lunch. Currently, DPS does not offer telework arrangements.

Supplemental Information

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Agency Contact Information: Katherine Roybal-Nunez, 505-416-2995 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.