Access Management Lead

Milestone Technologies, Inc.; San Francisco (CA); On-site; USD 41,328 - 55,104; Full time

Job summary

A global IT managed services firm is seeking an Access Management Specialist to manage security and access permissions. This role includes customer service functions, managing inventory, and assisting with access control requests. Candidates should have 1-3 years of experience in Security and Access Control fields. Knowledge of security access control systems like CCure and Kastle is essential. The position offers a flexible work schedule primarily from Monday to Friday, providing $30 to $40 per hour based on experience.

Qualifications

• Minimum of 1-3 years of experience in Security, Badging, Access Control fields.
• Proven experience with security access control systems.
• Strong background in access management within security operations.

Responsibilities

• Lead day-to-day global badge operations management.
• Hands-on operational involvement including processing Jira tickets.
• Implement secure access zones and aid in the development of physical access infrastructure.

Skills

Security

Access Control

Customer Service

Tools

CCure

Kastle

Brivo

Genetec

Job description

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee‑first, performance‑based culture and for over 25 years, we have a demonstrated history of supporting category‑defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short‑term and long‑term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people‑first approach, Milestone continues to deliver industry‑leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Access Management Specialist

This role processes security and access permissions for individuals requiring building access. It also serves as a customer service representative, assisting with access control requests and troubleshooting badge‑related issues. Additional responsibilities include managing inventory, generating reports, and assisting with alarm remediation.

Key Responsibilities

• Lead day‑to‑day global badge operations management
• Hands‑on operational involvement including processing Jira tickets, supporting new employee onboarding, and driving continuous program improvements
• Implement secure access zones and aid in the development of physical access infrastructure that supports identity management and RBAC/ABAC policies

Required Qualifications

• Minimum of 1‑3 years of experience in Security, Badging, Access Control fields
• Proven experience with security access control systems (e.g., CCure, Kastle, Brivo, and property management access platforms)
• Strong background in access management within security operations
• Experience with Genetec is highly preferred

Work Schedule

• Primary schedule: Monday through Friday 8 am to 5 pm
• Flexibility to provide support on weekends as business needs arise

Compensation

Estimated Pay Range: 30/hr‑40/hr. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self‑expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.