Access Coordinator III SUS/JEI/RAD

StartupNWA; Little Rock (AR); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision plans

Retirement plan (up to 10% match)

Job summary

The University of Arkansas for Medical Sciences is seeking an Access Coordinator III to serve as a patient resource for scheduling and billing questions. The role supports data collection, timely billing, and prompt collection of payments across clinics, including Jones Eye Institute and Radiology and Surgery Clinics.

Under supervision, you will perform duties across access coordination, pre-registration, insurance verification, and documentation.

Qualifications

• Minimum of High School Diploma or GED.
• Three (3) years of customer service experience in healthcare registration, billing, or scheduling.
• Excellent customer service and communication skills.
• Knowledge of basic medical terminology.

Responsibilities

• Schedules, reschedules, and coordinates appointments using hospital systems.
• Collects co-pays, deductibles, and/or payments.
• Pre-registration, updates patient information, and handles insurance verification.
• Assists other teams and handles inquiries professionally.
• Attends required training and staff meetings; maintains skills and documentation.

Skills

Customer service

Medical terminology

Communication skills

Telephone etiquette

Office equipment

Education

High School Diploma or GED

Bachelor’s degree

Job description

Join our talent network, explore companies and search for jobs. Employment is abundant, commutes are short, and the region is filled with a sense of possibility, a place where you can have a real impact.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

Closing Date

09/25/2026

Sponsorship Available

No

Job Type

Regular

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Recruitment Contact Information

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits Eligible

Yes

Summary of Job Duties

This posting will fill positions at various clinics, including Jones Eye Institute, Radiology and Surgery Clinics. Final clinic assignment will be determined by the department manager based on operational needs and position availability.

The Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment. Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
• Excellent customer service skills.
• Knowledge in basic medical terminology.

Preferred Qualifications:

• CHAA Certification
• Bachelor’s degree

Additional Information

Job Requirements:

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
• Collects co-pays, deductible, and/or payments for patient’s account.
• Conducts pre-registration as needed, inputs and/or updates accurate patient information.
• Conducts insurance verification and benefits explanation by running eligibility on patients. Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
• Assists other teams as needed.
• Meets, greets, and assists the public, and answers telephones in a professional and friendly manner.
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
• Consistently utilizes communication devices and keeps accurate records as required.
• Demonstrates effective service recovery skills.
• Attends required hours of training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual educational needs and assessments.
• Maintains required job skill competencies and completes skill assessments annually.
• Completes and maintains documentation of continuing education hours annually.
• Perform other duties as needed.

Salary: $17.72/hr. $36,857.60

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Salary Information: $17.72/hr. $36,857.60

Required Documents to Apply: Resume