Access Coordinator II - FT - 7a-3:30p e/o wknd & e/o hol.

Christiana Care Health Services, Inc.; United States; Sur place; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Onsite Christiana, Union & Wilmington

Résumé du poste

Christiana Care Health System is seeking an Access Coordinator II to support patient access activities and financial interactions across outpatient, inpatient, ER, or call center settings. The role emphasizes accuracy, patient education on financial responsibility, and collaboration with physicians and insurers.

The position requires an associate degree and 2+ years in a medical/financial environment, with a willingness to travel between sites as needed. Onsite work at multiple campuses is noted.

Qualifications

• Associate degree preferred in a business/medical field.
• Two years’ experience in medical, financial or marketing settings preferred.
• Experience with insurance or third-party payers is preferred.
• Ability to manage multiple software/websites simultaneously.

Responsabilités

• Perform daily registration/verification to manage patient encounters.
• Register encounters to meet clinical and fiscal needs.
• Determine and collect pre-service or at-service payments in various settings.
• Support payment plans and financial assistance options for patients.
• Educate patients on financial responsibilities per their benefit plan.
• Coordinate care activities with insurers, care managers and physician offices.
• Adhere to safety rules and report unsafe conditions promptly.

Connaissances

Registration/encounter management

Financial counseling

Insurance knowledge

Customer service

Formation

Associate degree in Business/Medical related field

Outils

Multiple software/websites

Description du poste

Access Coordinator II - FT - 7a-3:30p; e/o weekend & e/o holiday

PRIMARY FUNCTION:

To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
• Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.
• Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings.
• Collection efforts may also include past due balances.
• Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.
• Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.
• Maintains a solid working knowledge base of third-party specifics relative to area of practice.
• Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.
• Performs assigned work safely, adhering to established safety rules and practices.
• Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors in a timely manner.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate degree in Business/Medical related field preferred.
• Two years' experience in a medical, financial or marketing institution preferred.
• Previous insurance or third-party experience is preferred.
• Ability to manage multiple software/websites simultaneously.
• An equivalent combination of education and experience may be substituted.

SPECIAL REQUIREMENTS:

• Onsite Christiana, Union & Wilmington Hospital Caregivers.
• Ability to travel and work at either site depending upon department needs.

Hourly Pay Range: $20.24 - $30.36 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date Nov 9, 2026

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website