Access Control Technician

FlyLock Security Solutions - Fort Wayne/Indianapolis; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Wages

Tools Provided

Uniforms Provided

Company Vehicle

Paid Training

Flexibility

Growing Industry

401(k) matching

Health insurance

Job summary

FlyLock Security Solutions - Fort Wayne/Indianapolis is seeking an Access Control Technician responsible for installing and servicing access and video systems. Ideal candidates should have at least 2 years of experience in a technical role, focusing on security solutions. Responsibilities include troubleshooting systems, instructing customers, and maintaining project timelines. Benefits include competitive wages, paid training, and health insurance. Candidates should also have locksmithing knowledge and be able to lift at least 50 lbs.

Qualifications

• Minimum of 2 years experience in technical hands-on field experience.
• Ability to inspect, install, and service complex access and video systems.
• Skilled in troubleshooting and repair of access and video systems.

Responsibilities

• Inspect and install commercial and residential access systems.
• Perform complex troubleshooting for access and video systems.
• Instruct customers on system operation and features.
• Maintain records of inspections and service calls.

Skills

Technical hands-on field experience in security solutions

Locksmithing knowledge

Troubleshooting and repair functions

Customer service skills

Tools

CCTV systems (e.g., Exacq, Avigilon)

Access Control systems (e.g., Lenel Kantech)

Lock Hardware (e.g., Schlage, Allegion Brands)

Networking equipment (e.g., Netgear, Dlink)

Job description

Benefits

• Competitive Wages
• Tools Provided
• Uniforms Provided
• Company Vehicle
• Paid Training
• Flexibility
• Growing Industry
• 401(k) matching
• Health insurance

Job Title: Access Control Technician Reports To: General Manager or Franchise Owner

Key Areas of Responsibility

The Access Control Technician position is an integral part of FlyLock Security Solutions - Fort Wayne/Indianapolis and is key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Access Control Technician position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Requirements and Responsibilities

Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.

Inspects, installs, and services all basic and complex commercial and residential access and video systems.

Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.

Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.

Responds to customer questions and requests.

Recommends corrective services to adjust customer complaints.

Diffuses difficult and complex customer issues.

Builds and maintains working relations with the sales staff.

Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.

Performs site visits with sales consultants for existing or potential clients.

Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service.

Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.

Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors.

Other duties as required by management.

Nice to Have

Experience with systems mentioned below is useful but not all required.

• Access Control - Avigilon ACM, Linear Emerge3 & 50P, S2, Lenel Kantech, Honeywell WinPak, DSX, Maxxess Access, AMAG Symetry, Keyscan System7, Brivo, OpenPath
• Credentials and Biometrics - HID, Aptiq, AWID, Suprema, BioConnect, MyIris, IrisID, LG Iris, Schlage, L1 Indenity, NEDAP, TRES443/900 Long Range Readers, Object Detection
• CCTV - Exacq, Avigilon , Axis, Arecont, ACTi, Pelco, HikVision, Dahua, LPR
• Lock Hardware HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE
• Networks - Netgear, Dlink , Ubiquit, Fiber Optics, SPF Modules, Fiber Optic Testing and Termination
• Wireless- Ubiquiti, Firetide, Fluid Mesh

Physical Requirements

Must be able to fluently understand, speak, and write English.

Ability to push, pull, and lift at least 50 lbs.

Ability to kneel, crouch and stoop.

Ability to reach above and below the shoulders.

Ability to use hands and fingers to grasp, twist, and pull.

Ability to climb a ladder and work above ground.

Withstand external weather conditions year-round.