Access Control & Surveillance Technician

dallascollege; United States; On-site; USD 48,000 - 52,000; Full time

Job summary

Dallas College is seeking an Access Control Technician to support the Facilities Management Department's security systems across campus facilities. The role involves installing, configuring, and maintaining electronic access control and surveillance systems, handling work orders, and ensuring safety and compliance.

The successful candidate will work on-site with potential hybrid opportunities after six months, and will document work in the CMMS (TMA), coordinate with IT and Facilities, and

Qualifications

• Experience with electronic access control systems (proximity card-based).
• Locksmithing: installation, re-keying, and maintenance.
• Surveillance camera systems knowledge (IP and analog).
• Ability to read schematics and use hand/power tools.
• Strong troubleshooting and diagnostic skills.
• Effective communication and customer service.
• Ability to work independently and in teams.
• Record-keeping and CMMS documentation (TMA).

Responsibilities

• Install, configure, and maintain electronic access control systems, such as Avigilon proximity card systems.
• Repair and maintain door hardware, such as card readers, closers, electric strikes, and magnetic locks.
• Program access schedules, credentials, and system permissions using access control software.
• Install, repair, and replace locks, cylinders, and tumblers.
• Re-key locks and provide key duplication services.
• Manage and maintain a master key system, including conducting key usage audits.
• Install, configure, and maintain surveillance camera systems, including IP-based and analog cameras.
• Conduct regular inspections of cameras to ensure proper operation, video quality, and recording functionality.
• Troubleshoot camera issues, such as connectivity problems, hardware malfunctions, or storage failures.
• Collaborate with IT and Facilities teams to resolve network, wiring, and power-related issues.
• Integrate surveillance camera systems with access control platforms and other security systems for seamless operation.
• Perform updates, upgrades, and regular backups of all security systems, including access control and surveillance.
• Diagnose and resolve technical issues with locks, access control systems, and surveillance equipment.
• Respond promptly to emergency repair requests to minimize security risks or operational disruptions.
• Maintain detailed records, including key inventories, camera placements, system configurations, maintenance logs, and access reports.
• Ensure compliance with Dallas College security policies and applicable local and federal regulations.
• Accurately document work orders and service requests in the CMMS, such as TMA, ensuring timely resolution and proper tracking of service requests.
• Provide exceptional customer service to campus staff and faculty, addressing their access control and surveillance needs in a timely and professional manner.
• Troubleshoot issues and answer questions from staff regarding security systems, ensuring a high level of customer satisfaction.
• Provide training to staff on the proper use and basic troubleshooting of access control and surveillance systems.
• Serve as a resource for technical support, addressing concerns or issues related to security equipment.
• Complete required professional development hours as required.

Skills

Access control systems

Troubleshooting

Customer service

Communication

Teamwork

Reading schematics

Hand and power tools

Tools

Avigilon

TMA CMMS

Job description

Dallas College is seeking an Access Control Technician to support the Facilities Management Department's security systems across campus facilities. The role involves installing, configuring, and maintaining electronic access control and surveillance systems, handling work orders, and ensuring safety and compliance.

The successful candidate will work on-site with potential hybrid opportunities after six months, and will document work in the CMMS (TMA), coordinate with IT and Facilities, and