Access Control Specialist

Orlando International; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Orlando International is seeking an Access Control Specialist to issue access media in accordance with federal requirements and TSA directives. You will maintain files, verify identities, input data, collect fees, and support customers in a high-volume environment.

The role requires a High School diploma and about three years of general office experience with cash handling and customer service. Strong attention to detail and confidentiality are essential.

Qualifications

• High School graduate with 3 years of general office experience, including cash handling and customer service responsibilities.
• Familiarity with fingerprinting and I-9, 49 CFR 1542, and other identity documents/forms preferred.

Responsibilities

• Review application requests for completeness and proper signature authority.
• Verify identity, work authorization and citizenship through required forms.
• Enter data into access control system and issue media.
• Collect fees for access control media.
• Capture and transmit employee data to TSA systems.
• Issue keys for airport community access.
• Maintain confidentiality of personal and criminal records.
• Assist customers with ID media questions and resolve issues.
• Prepare and maintain files for individuals and employers.
• Perform other duties as assigned.

Skills

Data entry

Typing 25 cwpm

Customer service

Professionalism

Communication

Attention to detail

English proficiency

Education

High School diploma

Tools

Windows

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Access Control Specialist

POSITION SUMMARY: Issue access control media in accordance with 49 CFR 1542 requirements and TSA directives. Maintain files and reports and collect appropriate fees. Provide excellent customer service in a high-volume, high-stress office environment.

RESPONSIBILITIES: The listed duties are only illustrative and are not intended to describe every function which may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

• Review application request for completeness, proper signature authority and date.
• Verify identity, work authorization and citizenship through required forms of identification; verify contract data, successful completion of required training courses, and US Customs approvals.
• Enter data into the access control system, prepare and issue access control media
• Verify Security Threat Assessment (STA) and Criminal History Records Checks (CHRC) are complete and in a "Pass" status prior to ID media issuance
• Collect fees associated with access control media
• Capture and transmit employee photo, electronic fingerprint and biometric data to the Transportation Security Clearinghouse (TSC)
• Issue keys for entire airport community
• Maintain confidentiality of personal and criminal records related to badge issuance
• Issue receipts for returned access control media and updates access control systems
• Serve as liaison between Access Control Office and Authorized Signatory communiy
• Assist customers with all manner of ID media questions and concerns
• Help resolve conflicts between badge applicants and the regulatory requirements and processes necessary for badge issuance
• Prepare and maintain files for each individual and employers of the airport community
• Perform other duties as assigned

EDUCATION/EXPERIENCE REQUIREMENTS:

High School graduate and three (3) years of general office experience, or an equivalent combination of education, training and experience. Experience must include cash handling and customer service responsibilities. Familiarity with fingerprinting and I-9, 49 CFR 1542, and other identity documents/forms preferred.

SPECIAL KNOWLEDGE, SKILL, OR ABILITIES:

• Ability to accurately enter data into computerized forms required; familiarity with Windows and Microsoft Word environments preferred
• Must be able to type 25 cwpm
• Must possess strong customer relations skills
• Ability to maintain a high level of professionalism and diplomacy at all times while interacting with the public and in potentially stressful, difficult, and confrontational situations.
• Must have good oral and written communication skills; proficiency in English required, multi-lingual skills preferred
• Demonstrated strong attention to detail
• Demonstrated ability to maintain confidentiality LICENSES/CERTIFICATIONS REQUIRED: