Access Control (Huntington Bank Pavilion)

Live Nation Entertainment; Chicago (IL); On-site; USD 23,488 - 26,174; Full time

Job summary

Live Nation Entertainment is seeking a Venue Access Control Crew Member for Huntington Bank Pavilion. You will guard, patrol, and monitor venue premises to prevent theft, violence, or infractions, and may operate metal detectors.

The role requires a high school diploma, English communication skills, and the ability to work on-site at the venue. Compensation ranges from $17.05 to $19.00 per hour, with pay based on market, qualifications, and experience.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate effectively in English.
• Understanding of the rule of law and relevant penal codes.
• Ability to represent the Security Department professionally.
• Ability to perform under pressure in crises.
• Ability to memorize, recollect and quickly retrieve information.
• Ability to interact calmly with patrons and employees during tense situations.
• Physical ability to walk, stand, lift at least 45 lbs, reach, pull, push and grasp.

Responsibilities

• Guard, patrol, and monitor the venue premises to prevent theft, violence, or rule infractions.
• Conduct regular building patrols and respond to security or safety calls promptly.
• Follow department performance, conduct and attendance standards.
• Perform varied duties without loss of efficiency.
• Follow instructions from Security Supervisors and Security Manager.
• Adhere to Security policies and procedures.
• Investigate and document incidents accurately.
• Complete tasks within deadlines set by Security leadership.
• Interact with patrons, vendors, and staff in a courteous manner.
• Perform any other duties as assigned.

Skills

English communication

Patrol & security

Crisis management

Customer interaction

Education

High school diploma or equivalent

Job description

About Live Nation Entertainment

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Job Summary

Huntington Bank Pavilion is seeking a Venue Access Control Crew Member. This person will guard, patrol, and/or monitor the venue premises to prevent theft, violence, or infractions of rules. May operate metal detector equipment.

Responsibilities

• Responsible for the safety and security of patrons, employees, and assets.
• Conduct patrols of the building on a regular basis. Respond to all security & safety related calls in a timely manner. Exhibit exemplary conduct & appearance while on duty.
• Comply with & adhere to all the department’s performance, conduct & attendance standards.
• Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
• Comply with all the legal & ethical instructions given by the Security Supervisors on duty and the Manager of Security.
• Adhere to the Security department's policies and procedures.
• Investigate and compile accurate incident reports.
• Complete all assigned tasks within the guidelines and deadlines set by the Security Supervisors and/or the Manager of Security.
• Interact with patrons, vendors, and employees in a courteous and professional manner.
• Other duties as assigned.

What This Person Will Bring

• Must have high school diploma or equivalent.
• Current valid CA Guard card or security license optional.
• Ability to communicate effectively in English.
• An understanding of the rule of law and the relevant penal codes.
• Ability to represent the Security Department in an exemplary manner.
• Ability to effectively perform in crises and work under pressure without the loss of composure.
• Ability to memorize, recollect, and quickly retrieve relevant information.
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
• Ability to walk, stand, lift at least 45 lbs., reach, pull, push, grasp and drag.

Expected Compensation

$17.05 USD - $19.00 USD Hourly

• Pay is based on a number of factors including market location, qualifications, skills, and experience.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.