Access Associate (Per Diem, Days)

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 27,000; Full time

Job summary

Rochester General Hospital is seeking an Access Associate in the Women's Health department to interview patients or their representatives, gather required data, verify insurance, and coordinate precertifications and payment options. The role emphasizes accurate data collection and communication with payers and patients.

The position involves greeting patients, scheduling, and ensuring proper setup of new patient records in Care Connect, all within a per diem, per-visit framework at the Women's

Qualifications

• Associates Degree preferred.
• 1 year of customer service experience preferred.
• Intermediate computer skills preferred.
• Customer service and communication skills preferred.

Responsibilities

• Interview patients and/or their representatives to collect required information and complete the registration process.
• Verify insurance eligibility and obtain precertifications/authorizations when applicable.
• Collect co-payments, deductibles and other payments; provide cost estimates as needed.
• Schedule and preschedule appointments and set up new patient records in Care Connect.
• Answer calls and direct patients or representatives to appropriate departments as needed.

Skills

Customer service

Communication skills

Computer skills

Education

Associates Degree

Tools

Care Connect

Job description

Job Title: Access AssociateDepartment: Women's HealthLocation: Women's Care Center - Rochester General Hospital, 1415 Portland Ave Ste. 400, Rochester, NYHours Per Week: Per DiemSchedule: Monday-Friday, 8am-4:30pmSUMMARY:In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.RESPONSIBILITIES:Manages incoming calls while providing necessary information.Greeting of patients and/or their representatives and providing direction as needed.Scheduling and/or prescheduling patient appointments.Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.Communication with external customers such as but not limited to; payers, physician offices and other departments.Accurately sets up new patient record via Care Connect.REQUIRED QUALIFICATIONS:None.PREFERRED QUALIFICATIONS:Associates Degree preferred.1 year of customer service experience preferred.Intermediate computer skills preferred.Customer Service and communication skills preferred.EDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $19.50CITY:RochesterPOSTAL CODE:14621The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.