Access Associate McCullough Hyde Hospital

TriHealth; Oxford (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Shift differential pay

Job summary

TriHealth is seeking an Access Associate at McCullough Hyde Hospital in Oxford, OH. You will perform on-site patient registration, maintain patient confidentiality, and provide clear, accurate information to patients and staff.

The role requires strong communication and ability to work with diverse departments within the hospital. Focus is on excellent customer service, accurate data collection, and adherence to financial and HIPAA guidelines, with scheduling flexibility including 36 hours/week

Qualifications

• Experience in fast-paced customer-driven environment
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• 1-2 years experience Customer Service
• Medical terminology required within first year of employment if not already taken

Responsibilities

• Perform hospital-based registration in an on-site patient-facing setting
• Provide excellent customer service to internal and external customers
• Coordinate with TH ancillary departments to ensure timely and accurate information
• Educate patients on insurance benefits and out-of-pocket costs
• Assist with transportation/visitor needs
• Follow scripting and ensure compliance with HIPAA and financial requirements

Skills

Customer service

Typing 35 wpm

Multitasking

Education

High School Diploma or GED

Tools

Epic

Job description

Access Associate – McCullough Hyde Hospital Oxford, OH

Make a difference every day as an Access Associate at TriHealth McCullough Hyde Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment.

We offer career growth opportunities, a comprehensive benefits package and competitive shift differentials as appropriate for your shift worked.

Requires 2 weeks of Day paid training in NORWOOD (24-30 hrs/wk).

Location:

TriHealth McCullough Hyde Hospital: 110 N. Poplar Street, Oxford, OH 45056 https://share.google/osy7Bmyvu6wJsemOK

Work Schedule:

• Full-time (36 hours/week)
• NIGHT shift (shift differential pay)
• Holiday/weekend rotation (differential pay for both)

Incentives & Benefits:

• For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• High School Degree or GED
• Experience in fast paced customer driven environment Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken
• 1-2 years experience Customer Service

Job Overview:

Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to our internal and external customers. Internally working with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department. Including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs.

Job Responsibilities:

• Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
• Meets departmental targets for accuracy and avoiding critical errors.
• Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates Always Behaviors and AIDET + The Promise.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.

Other job-related information:

Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12- hour shifts, weekends, rotation of on-call.

Working Conditions:

• Bending - Consistently
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community