Access Associate-OPD TWIG

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health seeks an Access Associate to interview patients or their representatives, collect registration data, and verify insurance information. The role involves greeting patients, scheduling appointments, handling co-pays, and ensuring data accuracy in compliance with policy.

We support communication with payers and other departments and may include interpretation duties when qualified. The position is based at Twig Medical in Rochester, NY, with full-time hours and a base pay

Qualifications

• Associate degree preferred.
• One year of customer service experience preferred.
• Intermediate computer skills expected.

Responsibilities

• Interviews patients and/or their representatives to collect required data and completes the registration.
• Greets patients and directs them as needed.
• Schedules and preschedules patient appointments.
• Verifies insurance eligibility and obtains precertifications/authorizations as applicable.
• Collects co-payments and other payments; explains cost estimates as needed.
• Ensures data accuracy and regulatory compliance for registrations.
• Communicates with payers, physician offices and other departments.

Skills

Customer service

Communication

Computing skills

Education

Associate degree

Two-year degree or equivalent

Job description

Job Title: Access AssociateDepartment: Twig MedicalLocation: 1455 E. Ridge Rochester NYHours Per Week: 40, Full-timeSchedule: Monday-Friday, 8am-5pmPosition Summary:In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.Key Responsibilities:•Manages incoming calls while providing necessary information.•Greeting of patients and/or their representatives and providing direction as needed.•Scheduling and/or prescheduling patient appointments.•Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.•Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.•Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.•Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.•Reviews charges in charge review WQs for completeness and accuracy.•Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.•Communication with external customers such as but not limited to; payers, physician offices and other departments.•Accurately sets up new patient record via Care Connect.•If qualified, may be asked to interpret on occasion.•Performs other duties as assigned.Desired Attributes:2 year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsMinimum Qualifications:Associate degree preferredOne year of customer service experience preferred.Required Licensure/Certification Skills:NoneEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $20.00CITY:RochesterPOSTAL CODE:14621The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.