Access Associate - Geriatric Consultative

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester General Hospital is seeking an Access Associate to greet patients, assist with check-in/check-out, and process payments at the Geriatric Consult Service location in Rochester, NY. The role emphasizes a warm, welcoming demeanor as the first point of contact for patients and families.

Responsibilities include patient registration, insurance verification, and handling payments, with a scheduled 40-hour workweek (Mon–Fri, 8am–4:30pm).

Qualifications

• Two year degree or equivalent education/work experience preferred.
• Excellent customer service and communication skills.
• Intermediate computer skills.

Responsibilities

• Customer service: manage incoming calls, provide information, greet patients, give direction.
• Registration & verification: complete patient registration and verify insurance eligibility/coverage; obtain precertification/authorization when applicable.
• Billing & payments: collect and process payments as applicable.

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree or equivalent

Job description

SummaryAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.Job Title: Access AssociateDepartment: Geriatric Consult Service RGH - Medical Office BuildingLocation: 1415 Portland Avenue, 2nd floor Suite 200Rochester NY 14621Hours Per Week: 40 - Full-timeSchedule: Monday-Friday, 8am-430pmRequired QualificationsNAPreferred Qualifications2 year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsResponsibilitiesCustomer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $20.00CITY:RochesterPOSTAL CODE:14621The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.