Access Associate

Rochester Regional Health; Village of Newark (NY); Presencial; USD 25.000 - 28.000; A tiempo parcial

Descripción de la vacante

Rochester Regional Health in Newark, NY is seeking an Access Associate for Newark-Wayne Hospital to support front-desk operations. This per diem role involves greeting patients, processing check-in/check-out, and handling payments with a warm, welcoming approach.

The position requires adaptability for open day/night shifts, strong customer service, and accurate data entry. You would work in Admitting, assisting patients and families during registrations and appointments.

Formación

• Associate degree preferred.
• One year of customer service experience preferred.
• Intermediate computer skills required.

Responsabilidades

• Provide customer service: greet patients, provide information, and schedule appointments.
• Register patients and verify insurance; obtain precertifications when applicable.
• Billing and payments processing.

Conocimientos

Customer service

Communication

Computer skills

Educación

Associate degree or equivalent

Descripción del empleo

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS:

Per Diem

LOCATION:

Newark-Wayne Hospital

DEPARTMENT:

Admitting

SCHEDULE:

Open shifts could be anytime day/night, weekdays and weekends

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Minimum Qualifications:

• Associate degree preferred
• One year of customer service experience preferred.

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE:

$18.25 - $20.50