Access Associate

102 Newark Wayne Community Hospital & DeMay; United States; On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health is hiring an Access Associate at Newark-Wayne Community Hospital to greet patients, check-in, and process payments during the Evening/Nights shift.

You will handle registration, verify insurance, schedule appointments, and support the Admitting ER department with a warm, professional demeanor.

This part-time role at Newark NY offers a front-line position within a large health system, with potential for growth and ongoing training.

Qualifications

• None

Responsibilities

• Manage incoming calls while providing necessary information; greeting patients and directing them as needed.
• Complete patient registration and verify insurance eligibility/coverage.
• Collect and process payments when applicable.

Skills

Customer service

Communication skills

Computer skills

Education

2-year degree or equivalent

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Part-Time

LOCATION: Newark-Wayne Community Hospital 1200 Driving Park Ave, Newark NY 14513

DEPARTMENT: Admitting ER

SCHEDULE: Evening/Nights, EVERY weekend, Monday, Friday, Saturday and Sunday, 6:30 pm to 3:00 am, rotating Holidays

RESPONSIBILITIES

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

REQUIRED QUALIFICATIONS

None

PREFERRED QUALIFICATIONS

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$17.85 - $20.00

CITY

Newark

POSTAL CODE

14513

PAY DETAILS

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

ABOUT US

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. Its vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.