Access Associate

rrhs; Zephyr Cove (NV); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for the Outpatient Mental Health department in Rochester, NY. This full-time daytime role handles patient intake, registration, insurance verification, precertifications, and scheduling while ensuring accurate data collection and compliance.

The position requires at least one year of customer service experience; an associate degree is preferred, and basic computer skills are highly desired.

Qualifications

• One year of customer service experience required.
• Basic computer skills desirable.

Responsibilities

• Manage incoming calls and provide information.
• Greet patients and representatives and provide directions.
• Schedule and preschedule patient appointments.
• Interview patient/representative for registration data and complete the process.
• Identify services with no payment source and refer for financial assistance.
• Verify insurance eligibility and obtain precertifications/authorizations.
• Collect/post co-payments and explain costs.
• Set up new patient records via Care Connect.

Skills

Customer service

Communication

Basic computer skills

Education

Associate degree

Job description

STATUS: Full time

JOB TITLE: Access Associate

DEPARTMENT: Behavioral Health Administration

LOCATION: Outpatient Mental Health - Pinewild - 100 Pinewild Drive Rochester, NY 14606

SCHEDULE: Days, M-F, 8:30am-5pm

SUMMARY

In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.
• *RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

REQUIRED QUALIFICATIONS

• Minimum of one year of customer service experience

PREFERRED QUALIFICATIONS

• Associate degree
• Basic Computer Skills highly desired

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$17.85 - $20.00

CITY

Rochester

POSTAL CODE

14606

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.