Access Associate

Rochester Regional Health; Village of Newark (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health is seeking an Access Associate at Newark-Wayne Community Hospital in Newark, NY. This part-time role supports front-desk operations with patient greeting, check-in/check-out, and payment processing, serving as the first contact for patients and their families.

The schedule includes Evening/Nights, every weekend, plus rotating holidays, with duties spanning registration, verification of insurance, and payments. Strong customer service and communication are essential.

Qualifications

• Two-year degree or equivalent preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and provide information; assist with check-in and check-out and scheduling.
• Complete patient registration and verify insurance eligibility; obtain precertification/authorization when applicable.
• Collect and process payments as applicable.

Skills

Customer service

Communication skills

Intermediate computer skills

Education

Two-year degree or equivalent

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Part-Time

LOCATION: Newark-Wayne Community Hospital
1200 Driving Park Ave, Newark NY 14513

DEPARTMENT: Admitting ER

SCHEDULE: Evening/Nights, EVERY weekend, Monday, Friday, Saturday and Sunday, 6:30 pm to 3:00 am, rotating Holidays

RESPONSIBILITIES

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

REQUIRED QUALIFICATIONS

None

PREFERRED QUALIFICATIONS

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE

$17.85 - $20.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.