Access and User Services Student Employment Manager

Stony Brook University; Stony Brook University (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Access and User Services Student Employment Manager. This full-time role involves overseeing student employee operations, including hiring, training, and scheduling at various library locations. The ideal candidate will possess strong customer service skills and the ability to manage online training programs. You will engage directly with patrons, assisting with inquiries and resource sharing. Join a collaborative team committed to providing exceptional library services and fostering an inclusive environment. This position offers a chance to develop professionally while making a meaningful impact in the academic community.

Benefits

Annual Location Pay ($3,400)

Professional Development Opportunities

Inclusive Work Environment

Qualifications

• Bachelor's degree and 2+ years of experience in customer service.
• Strong computer skills and supervisory experience preferred.

Responsibilities

• Oversee student employee hiring, training, and scheduling.
• Provide service at library locations and respond to patron inquiries.
• Manage online training modules for student employees.

Skills

Customer Service

Communication Skills

Problem Solving

Supervisory Skills

Training Skills

Education

Bachelor's Degree

Tools

Google Apps

Microsoft Office

LMS Platforms (Moodle, Blackboard)

Alma

ILLiad

Scanning Software

Job description

Job Description - Access and User Services Student Employment Manager (2501453)

Access and User Services Student Employment Manager

Required Qualifications (as evidenced by an attached resume):
Bachelor's Degree (foreign equivalent or higher) and two (2) plus years of full-time professional experience. Strong customer service experience in a related customer-focused field (e.g. hospitality, educational support). Strong computer skills, including Google apps, Microsoft Office, and internet.

Preferred Qualifications: Instruction experience, including using LMS platforms such as Moodle or Blackboard. Experience in a library (academic or public). Experience using databases or online platforms, statistics and scheduling software tools, and office productivity software. Supervisory experience.

Brief Description of Duties:
The Access and User Services (AUS) Student Employment Manager will assist in the hiring, training, and scheduling of student employees for all AUS locations. This includes collaborating with the library’s personnel department to obtain applications, interviewing, and working with AUS staff on scheduling. This position will manage the online training modules and records for student training. The AUS Student Employment Manager will collaborate with area supervisors on scheduling of student employees and will assist in deploying the online training modules, including assessing the exercises and providing feedback to the student employees. The incumbent must possess excellent oral and written communication skills and the ability to make independent decisions and resolve complex challenges. The person in this position will also be responsible for providing service at assigned library locations, checking material in/out, responding to patron inquiries in person, over the phone, and online, and assisting with stacks projects such as shelving, retrieval, and resource sharing processing.

Duties:

• Assist in overseeing operations in assigned library locations, including service desk coverage, student supervision, and responding to patron inquiries. Coverage of library services desk includes circulation of library materials, processing of resource sharing and reserve requests, answering patron inquiries in person, over the phone, and online, and referring complex research questions to Reference faculty. Utilize a variety of library reference tools (as well as excellent listening and communication skills) to provide quality service to patrons. Requires understanding of reference protocol and library procedures and services. Knowledge of access services and library policies.
• Oversee the hiring, scheduling, and training of AUS student employees. Coordinate with the library personnel office for applicants and ensure proper paperwork is completed. Work with AUS staff on updating and maintaining the online student employee training program in the learning management platform, including monitoring and correcting assignments and providing feedback to student employees and supervisors. Work closely with student employee supervisors on in-person training and oversight of student employment.
• Assist with the processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
• Participate in stacks maintenance activities and delivery operations for Access & User Services.
• Participate in special projects. The incumbent may be directed to initiate and carry out special projects related to Access Services and will be expected to independently plan and carry out these assignments. Independently identify special projects that need to be completed.
• Professional development and continuing education: attend training, workshops, lectures, and/or classes in support of position. Keep abreast of developments in the library field. Read professional journals and/or blogs and monitor relevant listserv.
• Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes:
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

In addition to the employee's base salary, this position is eligible for $3,400 UUP annual location pay, paid biweekly.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at [phone] or visit OEA.

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Job Number:

2501453

Job Field:

Administrative & Professional (non-Clinical)

Primary Location:

Department/Hiring Area: University Libraries - Access & User Services

Schedule:

Full-time

Shift:

Evening Shift Shift Hours: 12:00 pm - 8:00 pm