Academy Support Advisor

Imagine Learning; United States; Remote; Full time

Job summary

Join a forward-thinking company that empowers potential through innovative educational solutions. In this engaging role, you will support students by guiding them through their educational journey, from initial inquiries to graduation. As a vital part of the team, your efforts will directly improve student outcomes and foster strong relationships with clients. With a strong focus on career growth, flexible work arrangements, and a supportive culture, this opportunity offers a chance to make a meaningful impact in the lives of students while enjoying a rewarding work environment. If you are passionate about education and helping others succeed, this is the perfect role for you.

Benefits

Health, Dental, and Vision Plans

401k Plan with Company Match

Paid Time Off

16 Paid Holidays

Maternity and Family Building Benefits

Access to Mental Health Resources

Life and Disability Insurance

Tuition Reimbursement

Qualifications

• Bachelor's degree and 2+ years of experience in education required.
• Strong communication and problem-solving skills necessary.

Responsibilities

• Act as point of contact for students and families regarding program engagement.
• Facilitate onboarding and training for clients and families.

Skills

Verbal Communication

Written Communication

Problem-Solving

Organizational Skills

Time Management

Flexibility

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Zendesk

DocuSign

Job description

Education and Training Remote, United States

Imagine Learning hires for this position throughout the year. Apply today to join our talent pool!

At Imagine Learning, we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.

We also empower our team through a strong culture focused on career growth and development, flexible work from home arrangements, interesting and meaningful work, and a supportive and connected team. As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our US employees enjoy the opportunity to work from home or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.

Imagine Your Impact.

You work with students every day! Phone calls in, out, guidance to students on choosing the correct courses, the correct school, and more! You will help students through the entire life cycle of the program from the initial call request for information, through classes, and hopefully graduation! This position is heavily imprinted in our phone call queue. Experience taking calls, making calls, de-escalating calls as needed, and a general passion to help students is required. This position is an integral role in the success of our IS Academies. The focus of an advisor is to work with clients or mentors and program personnel toward improving student outcomes, increasing engagements, and alerting key internal personnel as issues arise. The academy support advisor proactively develops and maintains strong relationships with our clients. You may escalate issues and general questions through the life cycle of the program as raised by the client. Additionally, this role may provide occasional one-on-one training to clients on the platform, navigation, and keys to success.

Position Information: This is a regular, full-time position. This role reports to an Academy Operations Supervisor.

Compensation: Base pay is anticipated to be between $16.84 and $20.00/hour. Eligible employees may also receive annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

• Act as point of contact for partnering schools, individuals, families, and students.
• Proactively reach out to clients and/or families (individuals) regarding engagement with the program by phone.
• Program management by onboarding clients and/or families, training, program/graduation path assistance, general check-ins, and more.
• Facilitate kickoff calls, outlining processes and procedures, expectations, and involve other team members as needed.
• Reach out to clients and students directly to assist with improving student outcomes.
• Ensure all documents are accounted for to complete admissions and enrollment for all students.
• Use technology tools and programs to ensure client success (may include Zendesk, DocuSign, SIS platforms, LMS platforms, Parchment, and more).
• Other duties as required.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Bachelor’s degree and at least two years of experience working in education or with middle and high school aged students, or an equivalent combination of education and experience, is required.
• Previous work experience with at-risk students preferred.
• High level of internal motivation, with excellent verbal and written communication, assertiveness, and problem-solving skills.
• Flexibility and adaptability to change.
• Strong organizational and time management skills, ability to self-motivate and self-direct, and ability to handle multiple priorities with demanding time frames.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Willingness and ability to work flexible hours.
• Able to work in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to provide a current Fingerprint Clearance Card or provide proof of application within 14 days of hire.

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the diversity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.