Applications Support Specialist (27284)

Dahl Consulting; United States; Remote; Full time

Job summary

A leading consulting firm is looking for an Applications Support Specialist to provide first-line technical support in a fully remote capacity. You will help diagnose and resolve software issues while collaborating with cross-functional teams to enhance user experience. The ideal candidate has 1-3 years in technology support, with strong problem-solving and communication skills.

Qualifications

• 1-3 years of experience in a technology support role.
• Proficiency in troubleshooting Windows and/or Mac operating systems.
• Strong problem-solving skills.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and chat.
• Diagnose and resolve software issues related to applications and systems.
• Document support activities and solutions for knowledge sharing.

Skills

Problem-solving

Communication

Customer-focused

Time management

Tools

ServiceNow

Jira

Job description

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This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

Applications Support Specialist

100% Remote

Pay Rate: $20-24/hr W2

Contract Duration: 6-months with possible extension or conversion

Hours: M-F, 10 am-7 pm MT

What you’ll do as the Applications Support Specialist:

• Provide first-line technical support to end-users via phone, email, chat, or ticketing system.

• Diagnose and resolve software issues related to technology applications and systems.

• Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket.

• Assist in the configuration and maintenance of software applications.

• Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.

• Collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience.

• Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge.

• Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders.

What you’ll bring to the Applications Support Specialist role:

• 1-3 years of experience in a technology support role, preferably in a corporate environment.

• Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications.

• Strong problem-solving skills with the ability to analyze and resolve technical issues independently.

• Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users.

• Customer-focused mindset with a commitment to delivering exceptional support and service.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• (A plus) Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL framework.

• (A plus) Relevant certifications such as Salesforce Admin, Google Admin, ITIL v4

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

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