Enable job alerts via email!
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
A leading consulting firm is looking for an Applications Support Specialist to provide first-line technical support in a fully remote capacity. You will help diagnose and resolve software issues while collaborating with cross-functional teams to enhance user experience. The ideal candidate has 1-3 years in technology support, with strong problem-solving and communication skills.
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
$20.00/hr - $24.00/hr
Applications Support Specialist
100% Remote
Pay Rate: $20-24/hr W2
Contract Duration: 6-months with possible extension or conversion
Hours: M-F, 10 am-7 pm MT
What you’ll do as the Applications Support Specialist:
• Provide first-line technical support to end-users via phone, email, chat, or ticketing system.
• Diagnose and resolve software issues related to technology applications and systems.
• Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket.
• Assist in the configuration and maintenance of software applications.
• Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
• Collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience.
• Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge.
• Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders.
What you’ll bring to the Applications Support Specialist role:
• 1-3 years of experience in a technology support role, preferably in a corporate environment.
• Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications.
• Strong problem-solving skills with the ability to analyze and resolve technical issues independently.
• Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users.
• Customer-focused mindset with a commitment to delivering exceptional support and service.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• (A plus) Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL framework.
• (A plus) Relevant certifications such as Salesforce Admin, Google Admin, ITIL v4
Referrals increase your chances of interviewing at Dahl Consulting by 2x
Get notified about new Application Support Specialist jobs in United States.
United States $80,000.00-$90,000.00 1 week ago
United States $40,000.00-$45,000.00 4 days ago
Stamford, CT $140,000.00-$150,000.00 1 month ago
New York, United States $99,000.00-$139,000.00 2 weeks ago
Charlotte, NC $130,000.00-$160,000.00 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.