Academic Support Services Manager

Hillsborough College; United States; Vor Ort; USD 55.000 - 60.000; Vollzeit

Zusammenfassung

Hillsborough College is hiring to oversee the Academic Success Center, including daily operations, long-term planning, hiring, and budget oversight. The role leads approximately 35 personnel, including full-time and part-time staff, ensuring high-quality student support through tutoring and academic services.

The position collaborates with faculty and other departments, reviews timecards, manages the center budget, and reports on program effectiveness while upholding college policies and

Qualifikationen

• The position requires at least a Master's degree.
• At least five years of prior-related work experience.

Aufgaben

• Oversees daily operations and long-term planning of the Academic Success Center.
• Supervises approx. 35 personnel and handles hiring, onboarding, and performance evaluations.
• Manages budget planning and monitoring for wages, supplies, and expenditures.
• Ensures high levels of direct student support and coordinates with faculty.

Kenntnisse

Staff supervision

Budget management

Cross-department collaboration

Ausbildung

Master's degree

Jobbeschreibung

Compensation Range: $55,053.78 - $87,400.78 Position Summary: Hiring compensation range: $55,053.78 - $60,559.15 depending on qualifications.

Job Summary: Manages the Academic Success Center (tutoring center) at Hillsborough College, including daily operations, long-term planning, hiring, and budget oversight.

Job Duties Oversees daily operations and long-term planning of the Academic Success Center at Hillsborough Community College. Supervises approximately 35 personnel, including full-time and part-time staff, providing leadership in staff hiring, onboarding, mentoring, performance evaluations, and work scheduling. Reviews and approves bi-weekly employee timecards, ensuring accuracy and compliance with college payroll procedures. Manages budget planning and monitoring for wages, supplies, and operational expenditures; ensures fiscal responsibility and alignment with college budgetary goals. Ensures high levels of direct student support through academic success services; resolves student concerns and promotes a supportive learning environment. Coordinates with faculty through class visits and other instructional support initiatives to enhance academic outcomes. Maintains effective working relationships with internal college departments such as Payroll, Purchasing, and Human Resources to support efficient Center operations. Develops and implements operational procedures and improvements aligned with institutional goals and best practices in academic support services. Collects and analyzes data regarding student usage and success to inform service enhancements and report on program effectiveness. Maintains compliance with college, state, and federal regulations, and ensures alignment with regional and national standards for academic support. Promotes and maintains a high standard of customer service to students, faculty, and staff in support of the college’s mission. Performs other duties as assigned in support of academic success services.

Minimum Requirements

• The position requires at least a Master's degree
• at least five years of prior-related work experience

Preferred Qualifications

• Experience in higher education, particularly community college/two-year institutions.
• Experience tutoring or working in tutoring centers or working closely with students outside of the classroom..
• Experience supervising, particularly students and professional educators.
• Experience with budgeting and maintaining a budget.
• Strong team building and collaborative skills both internal to the department and working across multiple departments.

Closing Date: November 30, 2026. Applications must be submitted by November 29, 2026 at 11:59pm.

Hillsborough College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.

All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.

Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim.

The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.

Hillsborough College participates in the US E-Verify program.

Founded in 1968, HC is currently the fifth largest community college in Florida’s State College System, serving more than 42,000 students each year at its five campuses, three centers and online platform. HC offers more than 200 academic options including the associate in art and associate in science degrees, college credit certificates, postsecondary adult vocational certificates, advanced technical diplomas and certificates, as well as continuing education and lifelong learning courses.

The College has an annual budget of over $135 million and employs more than 2,200. Over 84 percent of HC graduates stay in the local community, and together, HC and its former students contribute more than $1.3 billion in added income and economic impact to Hillsborough County.